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What is Low Performance?
What is Low Performance?
Low performance refers to situations where an Advisor fails to meet the expected standards in their role.
Examples:
Not picking tickets or emails during your work time
Picking a ticket and not contacting the student in less than 24 hours.
Keep making the same mistake in your interactions even when your ASA has talked to you about what you need to improve
Low ratings in your Quality Assurance reviews
Impact of Low Performance
Impact of Low Performance
Consequences: Low performance can lead to negative effects on student satisfaction, team morale, and overall productivity.
Advisor: Low performance can result in decreased confidence, and missed opportunities.
Organization: Low performance can lead to decreased student retention and reduced team effectiveness.
Strategies for Improvement
Strategies for Improvement
Time Management: Prioritize tasks, set realistic goals, and utilize tools to stay organized.
Effective Communication: Active listening, clear responses, and empathy.
Resource Utilization: Leverage all available resources, seek support, and stay updated on best practices.
High Performance in Advising
High Performance in Advising
High performance is the consistent demonstration of exceptional student engagement, the achievement of goals, and a commitment to continuous improvement and learning. High-performing Advisors actively engage with students, consistently meet or exceed performance objectives, and continuously refine their skills and knowledge to enhance the student experience and drive positive outcomes.
Characteristics of High-Performing Advisors
- Strong Communication Skills
- Empathy
- Adaptability
- Accountability
- Commitment to Continuous Improvement
“When performance is measured, performance improves. When performance is measured and reported, the rate of improvement accelerates.”
–PRESIDENT THOMAS S. MONSON
Strategies for Sustaining High Performance
Strategies for Sustaining High Performance
- Goal Setting: Set clear, achievable goals and track progress.
- Self-Assessment: Regularly evaluate performance and identify areas for improvement.
- Ongoing Learning: Seek training and stay updated.
- Positive Mindset: Embrace challenges, focus on solutions, and maintain a growth mindset.
- Feedback: Positive feedback boosts your confidence and motivation, encouraging you to continue doing what you do best. It promotes your participation in your team and helps you feel valued.
Performance Improvement Plans
Performance Improvement Plans
Though rare, when a Peer Advisor’s performance continually falls short of expectations, leadership will work with the Peer Advisor to create a Performance Improvement Plan. Each Peer Advisor's situation is unique. Consistent unprofessional behavior that requires an improvement plan is considered uncommon.
If an improvement plan is the best course of action, the plan must:
Be Peer-Advisor-led
Include a specific goal or next step
Include a specific follow-up date
Include how leadership will help and support the Peer Advisor
Most often, Peer Advisors are able to work with leadership through a Performance Improvement Plan to meet the expectations of the position.
Conclusion
Conclusion
Key Takeaways: Low performance can have negative consequences, while high performance leads to exceptional results and student success.
Striving for excellence in your role as an Advisor, coupled with continuous support and empowerment, lays the foundation for our collective success.
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