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The "Propose New Article" tab is a recent addition to our CRM system, designed to facilitate the submission of requests for new articles. This tab enables users to propose topics for articles that are not currently available in our Knowledge Base, allowing for the expansion and enhancement of our CRM knowledge repository. By leveraging this feature, team members can actively contribute to the development of our CRM knowledge resources, promoting efficiency and effectiveness in our customer relationship management practices.
Key Changes:
Addition of "Propose New Article" Tab
Removal of Knowledge Base Tab
Retention of Knowledge Search Feature
Propose New Article Tab
Propose New Article Tab
The new "Propose New Article" tab allows users to request the creation of new articles on relevant topics directly from the system interface.
The benefits include streamlining the process of suggesting new content and offering users a direct avenue to contribute to knowledge base creation.
Knowledge Search Feature
Knowledge Search Feature
The Knowledge Base tab has been removed, simplifying the interface and focusing user interactions on the Knowledge Search feature.
The Knowledge Search feature remains unchanged, allowing users to search for existing knowledge articles based on keywords or topics.
Benefits:
Enables quick access to relevant information
Facilitates knowledge discovery and retrieval
New Knowledge Article Form
New Knowledge Article Form
Users can access the "Propose New Article" form to request the creation of articles on specific topics.
Benefits:
Simplifies the process of submitting article requests
Ensures the creation of relevant and timely content
In summary, we've covered the recent updates to our CRM including the addition of the "Propose New Article" tab and the removal of the Knowledge Base tab.
Next Steps: Take advantage of these enhancements to streamline your workflow and contribute to our knowledge sharing efforts.
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