Terdiri dari 13 proses yang mengatur mengenai proses perencanaan dan manajemen TI, seperti penyusunan strategi TI, manajemen service level agreement, manajemen finansial TI, manajemen kualitas, manajemen keamanan informasi, dan lain-lain.

1. Manage the IT management framework.

2. Manage strategy.

3. Manage enterprise architecture.

4. Manage innovation.

5. Manage portofolio.

6. Manage budget and costs.

7. Manage human resources.

8. Manage relationships.

9. Manage service agreements.

10. Manage suppliers.

11. Manage quality.

12. Manage risk.

13. Manage security.