Embedded Files
Checking and Reading new messages
Checking and Reading new messages
(Two options available to check occurrence messages on a particular case ID#)
Select/open envelope icon to view messages about a case
Contains new messages about an event that requires action or its a message noting a historical action with the report.
(example below) Select triangle to open and review the message. Mark as read when complete or reply.
OR
To view the message directly in the specific case, select "Go - TO" Occurrence link. The system takes you to the event's landing page, select message tab to review the messages and take action.
Message center (further examples displayed below)
System time stamps when the messages are first opened and by whom (date/time)
Opened: response will change to "Yes" once message is opened and indicates which user opened the event first.
Mark as read (Action must be taken) to make the note/message disappear from the inbox. System time stamps when the message is marked as read and by whom. Select Mark As Read to acknowledge the message and remove the occurrence from the 001 workbench folder - Occurrences With New Messages.
Reply: write note/message and select submit to send to department.
"Reply Required" prompts the reader that a response is required on a particular event. Required Action request.
System generated messages regarding historical actions are noted in this section as well. No action necessary.
Folder 001 (new messages) on the workbench
Open event "select" details.
Navigate and select "Messages" box to view any notes/message from our department.
These occurrences have either system generated messages or communication with department investigators.
Select triangle to open up the specific message.
Read message
System time stamps when the message is first opened and by whom (date/time).
Mark as read (to make the note/message disappear from the inbox. System time stamps when the message is marked as read and by whom).
Reply select to respond to a message. After entering the text response, select submit to send to department.
Message thread now shows up in a reply message.
"Reply Required" prompts the reader that a response is required on a particular event. Action request
Unread occurrence messages will remain in this folder until the new message is marked as read.
Create and send a message for departmental review
Create and send a message for departmental review
Open the event by selecting details to see "Messages" tab
Sending a message can occur at the start of the draft report up until the publish date. After the publish date, the system does not allow any more messages to be sent through the event.
Messages should be sent through the specific case event.
Select "create message" to start drafting an message note to the department
Create a message for departmental review
Message from facility
Enter subject topic
Enter question (s) or answers to questions
Once complete
Select "submit" button to send the message to the department
Close button - closes window without saving data.
The message will now show up in the message center with a date/time stamp from the facility/agency.
Departmental Communication
Departmental Communication
The department is able to communicate with the facility by sending notes through the message center and vice versa.
If your facility has an active case, please check COHFI on a regular basis for new messages.
If your facility has an update or needs to add information, please send a note message through the particular case.
Once a case is published, the message section is locked and no further communication can occur through that event. Please reach out to the intake coordinator with any follow up questions.
Please note, if there has been no response to questions sent through COFHI after several attempts, the investigator will send an external email to facility representatives. A lack of response might result in a deficiency.
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