Licensing Workbench

General Workbench Summary

The Licensing Workbench allows you to view all applications based on the current category they are in. You will only see the categories if you have an application in that category at any given time. If no applications are in a certain category, you will not see that category. The Workbench is intended for you to see where things are in process. To see applications in a more general list format, use the License Applications menu option.

01 - Applications with New Messages

This category shows all license applications with unopened and/or unread message. Once all messages for that application have been opened or read, they will no longer appear in this category.

02 - Requests for Review

This category is specifically for Change of Ownership (CHOW) Application requests that have been submitted for review. Only users with Change of Ownership rights should see this category when they have submitted the initial request for a CHOW Application.

03 - Draft Applications

This category shows all applications that are currently in Draft status. We recommend deleting any draft applications that were created in error to avoid future issues creating new applications.

04 - Correction required

Applications will appear in this category when one or more sections of the application have been returned for edits.

05 - Payment required

Applications will appear in this category when the Payment section has been returned for edits. This is typically due to fees being owned for an Update Application, or additional fees owed for other application types.

06 - Applications In Review

This is a general category that captures all applications which have been submitted for review by CDPHE and are currently in submitted or accepted status.

07 - Pending Survey (Onsite Inspection)

If an application requires that a survey be conducted prior to staff finalizing the application and/or issuing a license, the application will appear in this category when that survey has been requested.

08 - Approved Applications

Applications that have been completed by the Department will be in this category. Once they are completed, there is no further action needed. If a new license was issued following the completion of an application, you will find that license by selecting the Licenses menu option under Licensing.

09 - Declined and Cancelled Applications

Applications that have been declined or canceled by either the external user or Department licensing staff can be found in this category. At this time, closed or canceled applications cannot be reopened.

Navigating the Workbench

If there is at least one application in a category, the user will see that category.
If there are no application in a category, the user will not see that category.
Each category lists the total records (applications) currently in that category.

Users can expand the Workbench sections in two ways:

Select the small black arrow to the left of the category name to open that category
Select the expand all option as shown in the video to expand or minimize all sections at once

To select an application from this list, use the Detail button next to the application you would like to open.

Navigating External Licensing Workbench.mp4

Searching the Workbench

There are two options for users to search within the Workbench:

Enter the search criteria in the white box that says "Enter your search term". Select the blue search button or hit "enter" to execute the search. Results will remain sorted by Workbench category.
User may search individual or multiple columns for certain criteria.

External Workbench Search Functions.mp4

Creating New Application Requests

If the user attempts to create a new request, but finds no options in the dropdown, it means that for whatever type of application they are trying to create, an application already exists in a state that is preventing them from creating a second application. The application creation rules are as follows:

Initial License - Facility/Agency must be in "pending" status. Disable this option if the facility/agency meets this criteria but already has an Initial Application in DRAFT, SUBMITTED, ACCEPTED, or COMPLETED status. The ability to create an Initial application will remain available if all other Initial applications are in CLOSED or CANCELLED status.

Renewal Application - Facility/Agency must be in "active" status. This option is only available within 120 days of license expiration date. Disable this option if the facility/agency meets this criteria but already has a Renewal application in DRAFT, SUBMITTED, or ACCEPTED status. The ability to create a Renewal application will remain available if all other Renewal applications are in CLOSED or CANCELLED status, and they are within the 120 expiration period.

Request to Change Information (LOI) -This dropdown selection creates an Update Application. Facility/Agency must be in "active" status. Disable this option if the facility/agency meets this criteria but already has an Update application in DRAFT status. The ability to create an Update application will remain available if all other Update Applications are in SUBMITTED, ACCEPTED, COMPLETED, CLOSED or CANCELLED status.

Change of Ownership Request - Only available for External users with CHOW rights. There no longer a separate Workbench or Applications list for CHOW users, everything is in one area, with visibility determined by assigned roles. Facility/Agency must be in "active" status. Disable this option if the facility/agency meets this criteria but already has a CHOW Application in CHOW REQUEST, DRAFT, SUBMITTED, or ACCEPTED status. The ability to create a CHOW application will remain available all other CHOW applications are in COMPLETED, CLOSED, or CANCELLED status.

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