Embedded Files
Issue we know about:
Issue we know about:
COHFI works best in up-to-date versions of Google Chrome or Microsoft Edge. Any version of Internet Explorer is not recommended.
Using older versions of browsers may not submit information. For instance, if you do not receive a successful submission pop-up when you click submit then your License Application, Occurrence Report, Plan of Correction, or Vaccine report was not successfully submitted. If you do not get a confirmation window, save if able, and try a different browser.
Licensing
Licensing
Due to changes in data validation, some Renewal Application sections will not allow completionsubmission without the assistance of Department staff. We are able to enter data for you if the fields are locked. Please email cohfi.support@state.co.us if you need us to enter missing data into any section of your Renewal Application.
A number of License Expiration Notifications were sent in error to facilities/agencies who had recently renewed their license, or completed a change of ownership. If you feel that you received a renewal reminder in error, you likely did. These erroneous notifications will be cleared from the system, and the system has been fixes to prevent this moving forward.
If you are unable to create an application, please read through the information on the Licensing Applications page of this User Manual. There are rules in place for when you can and cannot create certain applications.
Occurrence Reporting
Occurrence Reporting
10/15/2024
As with any system changes, there may be some minor bugs experienced when these updates are rolled out. We would ask that you submit any issues to cohfi.support@state.co.us and we will route them for review.
Message center - duplicate notes might show up. As this issue is being worked on, please reply to one message and mark the others as "read."
When the system transitions to a new case status or action, the screen might be blank for a few seconds before it reloads.
If a case appears stuck/frozen in a category, try selecting "refresh" button to reload the page.
When working through an event, the screen acts like a "pop up" window. You will not see a close button. Go ahead and X out of this screen.
If an error message pops up, please take a screen shot and copy the URL address. Provide details about what happened and send the Division an email.
With some error messages - "loading content" the session might have timed out. Log back in to your selected facility and proceed.
Ensure to check -date fields and parameters when using the big list. The system defaults to 30 days of data pull, so you can change the selection accordingly to the date range of your search request.
DO not copy and paste from a word document with formatting in place. At this time, please use ctrl+shift+V to copy and paste without formatting.
Survey Tracking
Survey Tracking
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