The COHFI Account Manager will log in to COHFI and select a facility/agency from the Facility Login screen.
Once a facility/agency is selected, the COHFI Account Manager will navigate to the Facility menu.
The Manage Facility Users option under the Facility menu is where the COHFI Account Manager will be able to do the following:
Add new Facility Users
Edit or manage existing Facility Users
Remove Facility Users access completely
Users can be removed by the COHFI Account Manager using the red Remove button next to that user. The system will prompt you to confirm this selection before the user is removed.
If you remove a user in error, simply following the instructions to add the user back to that facility/agency. You will have to reassign their rights after assigning them back to the facility/agency.
COHFI Account Managers cannot be removed by design. This is because the facility/agency cannot be without a COHFI Account Manager.
CDPHE has the authority to replace the COHFI Account Manager with a different user when they are requested to do so. Instructions for requesting that the COHFI Account Manager be changed can be found here.