FAQs

Information (COHFI system revised 10/24)

For awareness when working in COHFI and Occurrence reports:

• Occurrence ID#s (26XXXXX001): Starts with the last two digits of the current year (26), followed by facility ID# (XXXXX), and followed by a chronological count # for the year.  

• As with any system, there may be some glitches with COHFI processes. Please review the page labeled "Bugs" for status updates and/or notify the Occurrence intake coordinator at (cdphe.hfoccur@state.co.us) of any COHFI issues with Occurrence reporting. 

• When starting an initial report or final report, you will ALWAYS need to select "edit" button first before typing and/or copying the data successfully into the report. 

• TWO different time limit sessions exist within the COHFI system. COHFI session as well as when you are working in Occurrences. Typically, 20 minutes. Please ensure to take action: Refresh or save/draft is recommended to help prevent any loss of data.   

• System might log users out without warning. Make sure you save your information regularly using "save as draft" option and have your own saved internal report file.

• Report details - a copy of the final report templates can be downloaded for your preview (see final report template page). 

• "Close" window button is located at the bottom of the page

• Messages and notes may be located under the "Message" button on the landing/tracking page. Communication with the department occurs through the message center. In addition, the system generates historical action notes that may be viewed under the message tab as well. 

• New Messages about an Occurrence case will show up in two places: Workbench folder 001 and in the "envelope" icon, which is located next to the facility identifier box and user name box after logging into COHFI. SEE Occurrence messaging page.

• Print function available for the reports and summaries. 

• Active Cases - open the occurrence workbench to view all current cases 

• Completed investigations can be located on the "big list" by date of event.

The COHFI system functions the best in a Google Chrome browser. If possible, use Google Chrome to submit occurrences. If that is not possible for your organization and you experience difficulty submitting an occurrence, please identify your browser type when communicating with the Occurrence intake coordinator. 

 Resources for support

• Reporting COHFI system issues: cdphe.hfemsportalsupport@state.co.us

• Occurrence email for general Occurrence questions, reporting Occurrence glitches or reporting guidance: cdphe.hfoccur@state.co.us

• Intake Coordinator: 303-692-2826

• Occurrence hot line #: 303-692-2900 (if COHFI is down, use this line to report timely events. Please note, the event will still need to be entered into COHFI once the system is up and running). 

• CDPHE public website: healthfacilities.info

  • Select Occurrences 

  • To view Occurrence summaries for public viewing: Select "Find and Compare." Select the facility name to pull up survey data and to view occurrence summaries.