The COHFI Account Manager will log in to COHFI and select a facility/agency from the Facility Login screen.
Once a facility/agency is selected, the COHFI Account Manager will navigate to the Facility menu.
The Manage Facility Users option under the Facility menu is where the COHFI Account Manager will be able to do the following:
Add new Facility Users
Edit or manage existing Facility Users
Remove Facility Users access completely
Select the blue Edit button to edit the first name, last name, or email address for any assigned facility user.
To add a Facility User, the COHFI Account Manager must first enter an email address to check whether an account already exists.
After selecting Create or Add, if an account exists, the system will automatically add that user to the facility/agency user list.
If the email is not found, you will be prompted to create a new user if you choose to do so.
Users can be removed by the COHFI Account Manager using the red Remove button to the far right column for that user. The system will prompt you to confirm this selection before the user is removed.
Select the blue Edit button next to any facility user to edit any of the following for any Facility User
First Name
Last Name
Email Address
If a Facility User is unable to change their password due to a change to their email address the COHFI Account Manager is able to update the email address for them, which will then allow them to reset their password.