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Platform Rules & Listing Guidelines
FAQs
I have completed my product but why I can't find it on KKday platform?
After completing a new product, the last step is to supply product to the Channel. If you miss this step, please refer to this article and turn your product Connection Status to Awaiting Publish.
Why I can't add my product to KKday Marketplace Channel?
KKday Marketplace only accepts product currency in USD/SGD (should be the same as your Channel Currency) and Rezio Voucher.
How to check my Channel Currency?
Channel > KKday Marketplace - Channel Currency
Please refer to the below path to see if your product settings are incorrect.
Edit Product > Basic Info > Currency: If your product currency is not USD/SGD, please create a new product as currency setting cannot be changed.
Edit Product > Publish Settings > Voucher Settings > Voucher Type: Please choose Rezio Voucher.
If you fall into one of the two situations, please make changes and try it again.
Click here to see instructions with photos
What is Sales Option? Is this for another product listing?
Sales Option is like the packages of your product and it allows you to set different prices for different packages.
[For example]
Option 1: Tour with pickup service
Option 2: Tour without pickup service
Will I receive an email notification if someone chats with me?
No, the email notification is only for order management. If you want to receive message reminders, please download rezio App and turn on the push notification.
Note: In rezio App, you will receive more comprehensive notifications about orders, messages, and product listings.
Rezio (IOS) https://apps.apple.com/app/id1480364623
Rezio (Android) https://play.google.com/store/apps/details?id=io.rezio.admin
Why is my product layout on the front-end page different from what I saw in rezio system?
Marketplace Channel DOES NOT support Content Editor in the Introduction Tab setting as this function is only for rezio MySite. Here's some tips for you to optimize your product payout.
・Highlight: please use "- " to generate a bullet point symbol
・Description / Purchase Notice:
If you want to leave space between two paragraphs, please input Space Code " "
Avoid using "- " in these two columns, or it'll become blank. Please use "．" instead if you want to leave space.
・Special Terms and Conditions - no need to put any bullet point symbol because the system will generate it automatically.
What is Check-in & Redeem?
Check-in & Redeem is the button to complete the order, If the tour ended successfully, please click this button and the order status will change to Completed in Channel which means order completed.
In this status, the order cannot be canceled or refunded anymore. The customer will earn KKday points and have access to comment and rate your product.
Why can't my customer leave reviews and give me a rating?
Travelers will be able to leave reviews and rate your products after you complete the order by pressing Check-in & Redeem.