iCP TUTORIALS

Website MUT FAQ

Attendance:

• • • Attendance Status

    • Enrollment Indicators

    • Reporting a Future Absence

    • Reporting a Past Absence

Makeup Tokens:

• • • App - Redeem & View MUTs

    • Customer Service MUT

    • Edit or Delete an Existing Makeup Token

    • MUT for Past Missed Class

    • Refunds vs Family Credit vs Makeup - When to give? 

    • Removing a Makeup Enrollment

Calendar Overview

Class Management Block

Class Occupancy & Availability

Class Keywords

Class Notes

Duplicate/Conflicting Enrollments Window

Enrollment Indicators

Enrollment Types

Holidays in Calendar View

Makeup Enrollment

New Enrollment

Single Day Enrollment

Transferring An Enrollment

Waitlist Enrollment Request & Eligibility Details

Talent Course

2025 Summer Six Pack

Daily Operations SSP

Enrollment & Charge  (2025)

Change or "Move" an Enrollment  (2025)

Enrollment Page Check-In  (2025)

OA Enrollment - Summer Six Pack (Camp)  (2025)

SSP Point Person 2025

cc Jessie@hubbardswim.com to correspondance

Phoenix  Loralee@hubbardswim.com

Peoria  MiguelG@hubbardswim.com

Riverview  JCallahan@hubbardswim.com

Goodyear  DanielleH@hubbardswim.com

SSP Management 

Overview: SSP Point Person Tasks & Timeline

Charge Category

Enrolled But Not Charged Report

Inactive Session Process

Level Change for SSP

Level Confirmation

Session Management***

Upcoming Session Text/Push Message

Waitlist Process for SSP

Creating SSP Sessions

1. Settings for Summer Six Pack

2. Building Summer Six Pack

Six Pack Website wording in-season and off-season 

Age Ranges for Levels

Change Levels

Creating a New Class

Class Keywords

Class Notes

Duplicate/Conflicting Enrollments Window

Enrollment Indicators

Enrollment Types

Group Transfer

Inactive & End Date for Ceasing a Class

Pool Closure / Canceled Class Communication & Procedure

Quick Edit Tool

Waitlist Enrollment Request & Eligibility Details

Email Blasts

Email & SMS Communication

Opt-in, Opt-out or Unsubscribed Email & Text

Pool Closure / Canceled Classes Communication Process

Sending Email Blasts from the CLASSES Page

Hubbard Swim App Overview

Password Reset

Dashboard Tab

Booking Tab

Checkout Reservation Timer

Account Tab 

> Students

Attendance

Enrollments: Transfer & Drop Requests

Evaluations

Future Absences

Makeups

QR Codes

> Payments

Apply Credit

Add Payment Method

Make Payment -ticket

Transactions Section

> Responsible Parties

> Login/Security

...More Tab

eGift Card Section

Billing: Stored Payment Options

Creating a New Family

Creating a New Student

Delete a Family or Student

Drop Enrollment

Family Page Overview

Keywords

Merge Accounts

Notes on Families/Students/Classes

Opt-in, Opt-out or Unsubscribed Email & Text

Policies - Terms & Conditions

Reporting a Future Absence

Reporting a Past Absence

Search Feature

Student Page Overview

Transferring Students Between Family Accounts

Tuition Override

CHARGES

• • • New Charge.

    • Adjust Charge Line.

    • Direct Debit Rejection Reasons.

PAYMENTS

• • • New Payment.

    • Issuing a Credit.

    • Apply Credit.

    • Extended Tuition Due Date Request.

    • Receipt: Email & Print.

    • Security of Credit Cards & Payments.

    • Direct Debit Rejection Reasons.

REFUNDS 

• • • Refunds & Voids.

MISC.

• • • Monthly Statements

    • Monthly Billing

    • Refunds vs Family Credit vs Make-up - When to give? 

    • Tuition Overrides - enrollments

    • Statements

GIFT CARD

• • • eGift Cards

    • Honoring Past Credits & Physical Gift Cards

Creating and Using Preset ("Smart") Filters

Dashboard Overview

Office Portal Icons - Bottom Bar

Office Portal Icons - Top Bar

Quick Edit Tool (Pencil)

Search Feature

Online Activity Overview

Activity to Dismiss

Activity by Type:

Absence

Account Deletion Request

Billing Opt-Out Request

Drop Request

eGift Card Purchased

Enrollment - Active, Waitlist, Makeup

Enrollment - Summer Six Pack (Camp)

Transfer Enrollment Request

Clearing the Browser History

How to Disable and Clear AutoFill Info in your Browser

Trouble Accessing iClassPro?

HFSS iClassPro App Overview

Kiosk App

Check-In Kiosk

How to Bookmark & Login

Top Icon Toolbar

Bottom Icon Toolbar

Resetting a Family's Customer Portal Password

Staff Portal: App

Staff Portal Mobile Interface

Using the Staff Portal's "My Account"

• Instructor Roster

• Drop List

• New Enrollment List (Never Evers, etc.)

• Waitlist Students

• Audit for Hammerhead Gift and HGB

Evaluating Students from the Admin Portal

Evaluating Skills thru the Staff Portal

Evaluation Forms and Reports

Passing Students in Levels or Events

Using the Skills Activity Log

Skill Evaluations in the Customer Portal

Skills Page Filters

Taking Attendance for No Shows