iCP ISSUES: TROUBLESHOOT & REPORT
Project Manager: jessie@hubbardswim.com
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Overview
Overview
If you are experiencing what you believe to be an issue in iCP there are a few things to do prior to escalating to Jessie.
Computer & Internet Troubleshooting
Computer & Internet Troubleshooting
Do you have more than one tab with iCP running?
You can use only one iCP per browser or incognito
Have you logged out & logged back in?
Are you using an iCP supported browser?
Google Chrome (preferred)
Mozilla Firefox
Safari
Edge Chromium
Opera
Does your browser need an update?
Have you cleared your browser history?
Mobile Device & App Troubleshooting
Mobile Device & App Troubleshooting
Have you logged out, closed the app & logged back in?
Does your device need an update?
Troubleshooting didn't help?
Troubleshooting didn't help?
Alert your Site Supervisor to add this issue to notes.
Then send the below details to jessie@hubbardswim.com (Jessie Fivecoat).
1: iCP Portal
1: iCP Portal
HubbardSwim App
Customer Portal Internet Browser
Admin/Office Portal
Staff Portal (Deck)
Attendance Kiosk
Tip! Google search is your friend if you are unsure what something is.
2: Device Details
2: Device Details
Computer/Internet
Computer/Internet
What type of computer is being used?
ex: Mac or Windows
What web browser is being used?
ex: Google Chrome, Mozilla Firefox, etc
What is the browser version?
ex: Version 114.0.5735.199 (Official Build) (64-bit) -- How to find browser version?
Mobile Device/Hubbard Swim App
Mobile Device/Hubbard Swim App
What type of mobile device model?
ex: iPhone 13 Pro Max -- How to find device type? Android iPhone
What is the iOS or Android version?
ex: iOS 17.4.1 -- How to find device version? Android iOS
Are you using the Hubbard Swim app or mobile web browser?
Web browser: What browser & version?
Hubbard Swim App: What version?
3: The Specifics
3: The Specifics
I know need to know what exact steps and clicks you made.
If this is a report issue I need to know every filter used.
I need to know what the expected results were vs the actual outcome.
Sometimes you will be cc'ed on a ticket that may need more information from iCP that I cannot help with. Please reply all in these cases.
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