Embedded Files
Overview
Overview
When a family creates a swim account, they can opt in or out of email and text communication with us.
We always want accounts to have one email and phone number opted-in for communication. Ex: Unforeseen pool closure, waitlist, balance due, SSP session reminders.
We never sell customers' information to 3rd parties.
Resubscribe
Resubscribe
Email: Once a family has unsubscribed to email, the only way to resubscribe is by logging into their Portal/App and selecting to opt-in. Staff cannot override this.
Text: To resubscribe after stopping messages, a customer can reply to the number with "Start," "Yes," or "Unstop." Staff cannot override this.
Phoenix +1(602) 786-7372
Peoria +1(602) 806-7754
Riverview +1(602) 975-3276
Goodyear +1(602) 691-4928
The Hubbard Way
The Hubbard Way
We use email and text for quick communication such as waitlist notification, class cancellation, overdue account reminder and more.
Text message is not capable of receiving text messages back.
For Push Notification they need to opt-in from their phone HubbardSwim app settings.
Report abuse