There are three ways for a team member to report a future absences.
Student Attendance > Record Future Absence
Best Practice
Multi Day - NO
Date - Select date of absence
All Day/Time - Remove all-day selection. Enter swim time. Start time plus one minute to end time minus one minute.
Comment - can be viewed by the customer through the Portal
Check Excused Absence to allow a Makeup Token to generate once the class is missed, if eligible.
Multi Day - NO
Date - Select date of absence.
All Day - Any enrollments/makeups on this day will be marked absent & the student will not be able to attend.
Comment - can be viewed by the customer through the Portal.
Check Excused Absence to allow a Makeup Token to generate once the class is missed, if eligible.
Multi Day - YES
Date - select date range.
All Day - Any enrollments/makeups during this span will be marked absent & the student will not be able to attend.
Comment - can be viewed by the customer through the Portal.
Check Excused Absence to allow a Makeup Token to generate once the class is missed, if eligible.
See webpage for full FAQs to families.
We ask absences be reported a prior to a class being missed.
Once an absences is reported it is available on the Portal for a student to schedule as a makeup while this swimmer is away.
Best Practice is to have families report absences from Portal to ensure accuracy.