Embedded Files
Step 1
Step 1
Click New Family to get started
Step 2
Step 2
Fill out all the information for the new account. The email address used will be their username for the Portal.
Step 3
Step 3
Opt-in for text and email communication.
Step 4
Step 4
Send reset password email - let them know if the link expires you can click forgot password to reset.
Send the Welcome Email - this has important information about HFSS & their swim account.
Best Practice: Save and close. When you reopen the account check under the email tab to confirm the email has been delivered.
The More You Know
The More You Know
Best Practice is when possible to have the customer create their own account to ensure accuracy and policy acceptance.
We are just starting their account. Communicate to the parent to please log on and add any guardians or decision makers on the the account for seamless service.
It is important to opt-in to text and email communication. This is how we quickly alert families of unforseen closures. We never share their information with 3rd parties.
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