Embedded Files
Use the CAM-3 report to review the responses to the questions asked at enrollment and contact those that seem questionable.
Step 1
Step 1
Locate Report
Report > Camp > CAM-3 Camp Enrollment Block Report
Step 2
Step 2
Run Report
Preset: SSP Question - change dates Display options listed below if there is any issues with the preset
Start & End Date select based on needed time frame. Checking the entire summer is typically suggested
Download: CSV
Step 3
Step 3
Search Report for No
Ctrl + F to find "(No)".
These swimmers need to be addressed for the parent answering no to the minimum requirement to participate question. See 3. User Defined Tab for questions asked
Step 4
Step 4
Reading the Report
Line 1: Level, ages, session, time, lane & number of enrollments
- Jellyfish 3-6 years old
- (S1:930:Ln5)
- 3 Active Enrollment(s)
Line 2: Column titles
Line 3: Student #1's info - Benjamin
Line 4: Student #1's answer to the minimum requirement to participate
Line 5: Student #2's info - McKenzie
Line 6: Student #2 answered No to the minimum requirement to participate & added a note. Critical Thinking: Based on this note we can determine that the parent incorrectly answered the Yes or No question and change the answer to Yes to the minimum requirement by changing the answer in the students enrollment.
Line 7: Student #3's info - Atarah
Line 8: Student #2 answered No to the minimum requirement to participate with no additional information. This family needs to be contacted to verify enrollment level.
Line 9: Total enrollments
Line 10 & 11: Minimum requirement to participate question
Step 5
Step 5
Check text & email logs to see if you have already contacted them. If you have jump to Step 8 What's Next.
From iCP email the family that we are needing to confirm the level with using the template below.
Locate the family & open
Check current & past enrollment. With this history can we determine the correct level?
Email Family
Send a copy to all emails
Reply-To Address is defaulted to support. If needed, you can change this to your email address to handle any & all replies. Otherwise Support will process as received.
Template: Blank Template
Subject: Change to below don't forget to change the session #
Copy & paste the correct email body template into iCP. see below for templates
Change the swimmers name that can be found in red.
Make the email all one color & size. You can do this by, highlight the information from the first to last sentence. Making the font size 12 & black
Send
Make a note of who to follow up on if they do not respond within 24 hours.
ATTENTION!If the family has selected to opt-out of emails messages, as staff, will not able change the toggle.
- See Email/Text Resubscribe.
- Make a family note with the email address listed.
- Call and leave a message for them to:
- Resubscribe to email with the info from the Binder,
- Let them know the session, start date & time being held for them &
- call us back within 48 hours letting the Support Team know that you have opted-in to email and would/would not like to enroll please.
- Note a message was left & the info provided
Step 6
Step 6
Family Note
Add Family Notes.
Medium Yellow
Subject & Comment:
Level confirmation needed - Session # - Swimmer & Level Example below
Step 7
Step 7
Text & Push Message
Push Message cannot force opt-in
Title:
Level confirmation is needed for your Summer Six Pack Session
Message:
Please see your email for information and to reply to ensure your swimmer is in the right place!
Send
Text Message confirm opt-in
Send to all phone numbers
Message:
Level confirmation is needed for your Summer Six Pack Session. Please see your email for additional info & to reply.
Send
- See Email/Text Resubscribe.
- Make a family note with the phone number listed.
- Call and leave a message for them to:
- Resubscribe to text with the info from the Binder &
- check your email and reply please within 48 hours.
- Note a message was left & the info provided
Step 8
Step 8
What's Next?
Email Response - Support Steps
Email Response - Support Steps
Replies will go to the Support email unless the reply email has been changed. Upon receiving Support will determine if the level is correct or incorrect.
CORRECT LEVEL
From the Family account location the swimmers session
Click edit (pencil)
Go to the Questions Tab
Change the answer to YES
Family Note: update response, turn to low & close
INCORRECT LEVEL
From the family account
Follow the Change an Enrollment process, noting on the ledger "REMOVED: Incorrect Level"
Complete enrollment in correct level for the desired session & charge
No Response after 24 hours
No Response after 24 hours
Confirm email has been delivered
If the log does not show an email record maybe this step was missed or we forgot to opt them in to emails. Fix as needed and send email again.
Confirm text has been delivered
If the log does not show a text record maybe this step was missed or we forgot to opt them in to text. Fix as needed
Use your discretion.
Option 1 - Final Text Reminder
Send to all phone numbers
Message:
Final Day: Level confirmation is needed for your Summer Six Pack. Please see your email for additional info & to reply.
Option 2 - Call to resolve.
If you leave a message be very specific about the response time and note in family account.
Hello. This is Jessie from Hubbard Family Swim School. I am calling regarding Scout's Sesseion 2 Summer Six Pack enrollment not meeting the minimum requirements. We sent you an email with the specifics if you can reply back to it within 24 hours/by end of day/ by Friday to allow us to confirm we have your swimmer in the correct level.
If a call is attempted, but you cannot leave a message, leave a family note stating such.
Option 3 - Leave it, and lets see what happens
Send communication to Sites, add family note and session enrollment note for you reporting purpose.
Option 4 - Remove Session
Add Family Note
Send Text
We could not confirm your swimmer's level for Summer Six Pack and have canceled your session. Please contact us.
The More You Know
The More You Know
Change the red in the template
Session #
Name
Level
See Step 5 if needed on how to format & send.
Jellyfish
Jellyfish
SUBJECT:
Summer Six Pack Session 1 - Level Confirmation Needed ASAP
EMAIL BODY:
Thank you for enrolling in our Summer Six Pack Session. According to our records Simon has been enrolled as a Jellyfish level.
HOWEVER you answered NO to the question "MINIMUM REQUIREMENT TO PARTICIPATE: For swimmers who can comfortably catch a breath unassisted or are currently participating at Jellyfish level."
To give your swimmer the best experience possible, we wanted to discuss what abilities your swimmer has in the water to be sure we have them in the correct level. To participate as a Jellyfish we expect the swimmer to:
Be comfortable underwater
Jellyfish float 5 seconds with no assistance
Backfloat 10 seconds with no assistance
Jump in from the side then rollover to backfloat and get a breath
Jump in from the side, turn around to return to the wall and climb out
Please reply to this email within 24 hours to allow us to approve the Jellyfish level or help you determine the correct level.
Octopus
Octopus
SUBJECT:
Summer Six Pack Session 1 - Level Confirmation Needed ASAP
EMAIL BODY:
Thank you for enrolling in our Summer Six Pack Session. According to our records Jana has been enrolled as an Octopus level.
HOWEVER you answered NO to the question "MINIMUM REQUIREMENT TO PARTICIPATE: For swimmers who can comfortably and consistently swim the width of the pool and are ready for basic stroke instruction or are currently participating at Octopus level."
To give your swimmer the best experience possible, we wanted to discuss what abilities your swimmer has in the water to be sure we have them in the correct level. To participate as an Octopus we expect the swimmer to:
Have big arms while swimming
Be able to swim and get breaths on their own without using the bottom or the side
Be comfortable swimming on their back
Be able to swim to the bottom on their own (about 4ft)
Please reply to this email within 24 hours to allow us to approve the Octopus level or help you determine the correct level.
Lobster
Lobster
SUBJECT:
Summer Six Pack Session 1 - Level Confirmation Needed ASAP
EMAIL BODY:
Thank you for enrolling in our Summer Six Pack Session. According to our records Susie has been enrolled as a Lobster level.
HOWEVER you answered NO to the question "MINIMUM REQUIREMENT TO PARTICIPATE: For swimmers with solid freestyle and backstroke skills or are currently participating at Lobster level."
To give your swimmer the best experience possible, we wanted to discuss what abilities your swimmer has in the water to be sure we have them in the correct level. To participate as a Lobster we expect the swimmer to:
Flutter kick with board 4 widths
Rhythmic freestyle with side breathing 2 widths
Streamline kick on back 1 width
Backstroke 2 widths
Breaststroke (frog) kick 1 width
Rhythmic dolphin kick 1 width
Please reply to this email within 24 hours to allow us to approve the Lobster level or help you determine the correct level.
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