DELETE AN ACCOUNT

Project Manager: Site, GM or Support Team

Merge Account

Overview

Deleting a Student or Family is permission based to minimize errors. You would use this when a family has a duplicate account that has never had an enrollment or ledger activity.

Note: We cannot stress enough that deleting a family or student and its associated records is a permanent action. All student records, enrollment/attendance/skill history and ledger history will be removed and cannot be restored or recovered.

Step 1

To prevent the accidental deletion of customer accounts, iCP requires that you activate the option to delete a family or student and confirm that you wish to delete them.

From the Family or Student

1. Under Details, below the family's email addresses, click View More.
2. At the bottom of the family details, check the box labeled "Enable Delete Button for this Family"
3. The Delete button will now appear at the bottom of the window. Click Delete.

Step 2

Next a window, prompting you to confirm that you do indeed wish to delete the family. If you do, type DELETE in the box and click OK.

Report abuse