ENROLLMENTS: TRANSFER & DROP REQUEST

Hubbard Swim App

Transfer Enrollment

Account
Select Student

Enrollments

Filter

Select Filters & go back

Locate the desired class to move to

Select transfer date

Select a date within the next 2-lessons or 14 days

Note: iCP does not allow us to limit how far out the customer can select to request their transfer. Transfers outside the 2-lesson window will be denied.

Submit

A banner indicating the transfer request has been sent will appear at the top.

Note: This class cannot be requested to transfer again while the current request is pending.

Once the request is processed by The Support Team a confirmation email will be sent.

Drop Enollment

Account
Select Student

Enrollments

Select Drop Date

Select desired last day

Select Reason

Select reason from options provided

Notes is optional
Select Yes, please drop!

Once the request is sent a banner will show at the top

Once processed by the Support Team they will receive an email with their drop details

The drop date will now be reflected in their Portal

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