Embedded Files
Recent Events
Recent Events
2026
April 22: "HIT Global: Humanizing ITSM through UX & Service Design"
April 22: "HIT Global: Humanizing ITSM through UX & Service Design"
2025
August 6: "Service Desk Focus: Service Desk Metrics"
August 6: "Service Desk Focus: Service Desk Metrics"
May 7: "How do we communicate to succeed? Creating compelling content"
May 7: "How do we communicate to succeed? Creating compelling content"
March 13: "Service Desk Focus Kickoff: A panel of service desk managers"
March 13: "Service Desk Focus Kickoff: A panel of service desk managers"
2024
December 12: "Future of ITIL"
December 12: "Future of ITIL"
October 16: "Servant Challenger"
October 16: "Servant Challenger"
May 9: "Continual Improvement: Oh yes, I have lots of ideas. What's next?"
May 9: "Continual Improvement: Oh yes, I have lots of ideas. What's next?"
May 2: "Bridging the Skills Gap: The Texas A&M ITSM Story "
May 2: "Bridging the Skills Gap: The Texas A&M ITSM Story "
March 13: "Building an Experience Management Culture in IT"
March 13: "Building an Experience Management Culture in IT"
February 14: "Continuous Improvement and True Crime"
February 14: "Continuous Improvement and True Crime"
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