Communications Planning

Posted by Colleen Kelleron February 5, 2010

ITCOMM Community Resources: Communications Planning

These tools have been developed by ITCOMM professionals from various institutions. They are meant to serve as models with the expectation that they can be tailored to better serve individual campus needs.

Communications Toolkits & Guidelines

• • UC Berkeley: https://technology.berkeley.edu/communications (see right sidebar)

  • Florida State University ITS

    • Guidelines for projects (PDF)

    • Guidelines for service disruptions (PDF)

  • Michigan State University IT

    • Communications toolkit (PDF)

    • Change management comm plan considerations (PDF)

    • Editorial style guide (Word)

    • Social media practices (Word)

    • Web writing & online content (Word)

    • IT service & technology naming guide (Word)

    • Search engine optimization quick tips (Word)

• Your toolkit can be added here!

Audiences & Channels Grid - Washington and Lee University (see attachment below)

This grid recognizes a variety of established institutional stakeholder groups and identifies reliable channels for sharing information with them.

Communications Plan Grid - University at Albany, SUNY (see attachment below)

This simple grid is used to assist ITS staff in developing a high-level overall communications plan for sharing information with the campus community.

Communications Scorecard - Brandeis University (see attachment below)

Brandeis University uses this scorecard to reflect upon and evaluate the effectiveness of their communication strategies.

Tools for Creating a Communication Plan - Moody Bible Institute (see attachments below)

These tools are helpful for those who have been asked to create a communication plan but have never created one before.

Additional resources (see attachments below)

Communications plan templates, checklists, and other planning resources from Colorado College, St. Mary's University (Texas), Cornell University, Oklahoma State University, and more.