Embedded Files
Virtual Coffee Shop Meeting Notes Archive 2009-Present
Virtual Coffee Shop Meeting Notes Archive 2009-Present
Thanks to assistance from EDUCAUSE, ITCOMM professionals meet 3-10 times a year in a virtual coffee shop to discuss a variety of communication issues.
Tips for Coffee Shop Presenters
Tips for Coffee Shop Presenters
Are you presenting at a Coffee Shop? Take a few minutes to review these tips prior to your session.
Coffee Shop Notes
Coffee Shop Notes
2019
July 2019 - Update Your 2019 NCSAM Toolkit with Ideas That Work!
May 2019 - Communication in Times of Change
April 2019 - Communication with Students
March 2019 - Evaluating (& Re-Evaluating) Your Social Media Presence
February 2019 - IT Annual Reports from Video Reviews to Online Magazines
2018
October 2018 - Making IT Communications More Accessible (ITCOMM + ITACCESS CGs)
September 2018 - Newsletters Mini Master Class
May 2018 - Websites vs Knowledge Bases
April 2018 - Communicating IT Service Changes: Intersection of communication and change manangement (joint with ITSM CG)
March 2018 - Open mic
2017
November 2017 - Successfully Managing Change
August 2017 - Flexibly Communicating IT Service Changes
March 2017 - The Perils of Social Media
April 2017 - Communicating about Cybersecurity
May 2017 - Online Surveys with Qualtrics
2016
October 2016 - Humor in IT Communications
Summer Web Design Clinics - a collaboration between ITCOMM and WEB constituent groups; the only clinic with slides created for public viewing was the July 8 session on Best Practices:
June 17 2016 - Evaluation of an administrative dept site for UNC Charlotte
July 22 2016 - Evaluation of IT sites for Wheaton, GWU and UNF (1.5 hours)
August 5 2016 - Evaluation of IT sites for Valparaiso and Wash U St Louis
August 10 2016 - 11:30am Eastern start - Evaluation of IT sites for Georgia Tech, Eastern Washington and U Oregon (1.5 hours)
July 8 2016 - Web Best Practices by Allison Oslund and Xavier Porter of Texas A&M University
June 9 2016 - Communicating Major Change by Patti Sanchez
2015
December 2015 - Transparency in Communications during a Crisis (UMich Athletics Facebook accounts hacked and how they handled it); Social Media Guidelines (Notre Dame; guidelines for managing dept accounts with multiple editors, updated following UMich incident)
November 20 2015 - Emergency Communications
November 13 2015 - Getting it Done with a Team of One
November 6 2015 - Student Communications
October 2015 - ITComm CG Annual Meeting
September 2015 - Survey Design
August 2015 - Following IT Communications through a Re-Org - three anonymous panelists discuss re-orgs and how IT Communications reporting lines and responsibilities change over time. A general discussion among the other 25 participants followed. Chat notes include links for resources to help survive and thrive in times of change.
June 2015 - Office 365 Implementation — Communications practices for rolling out Microsoft Office 365 to students, faculty and staff.
April 2015 - Internal Document Management
February 2015 - Boot or Reboot your Security Awareness Program by Andrea Tanner, Eastern Michigan University.
2014
October 2014 - Online design clinic - using responsive web design and frank content evaluations to revive an aging web site; Laura Root and Allison Oslund, Texas A&M University; Carlyn Chatfield, Rice University
April 2014- Discussion - Respect and Response for IT Communicators
2013
October 2013 - Google Analytics - Panel of speakers
September 2013- Google Analytics - resources
May 2013- Setting up Back to School Communications
April 2013 - Special 2013 Review of IT Annual Reports discussion led by Alison Cruess, University of North Florida
April 2013 - Using Analytics for Campus Planning and Engagement, University of Georgia
March 2013 - Internal Communications: 1) IT to the Campus, presented by Texas A&M University and 2) ITIL Change Control and resulting Dashboard-style Communications, general discussion
February 2013 - Start Conversations across Silos during Times of Change, University of Kansas
January 2013 - Multidirectional Data Flow in Higher Education - Steve Riedl, Creighton University
January 2013-Special - Wednesday,January 23, 2pm Central - SPECIAL: International Coffee Shop (2PM Central), Communications for Outages ...and other changes, issues or otherwise unwelcome news
2012 and earlier
August 2009- Bad News Messages
September 2009 - Communications and Moving Targets, CIO Blogging
October 2009- Web Site Redesign
November 2009- IT Branding and Who Sends What
December 2009 - Targeted Email Communications, Dealing with IT's "Bad Reputation"
January 2010- Marketing IT, Marketing vs Communication, Strategic IT, Starting from Scratch in IT Communications
February 2010- Creating Relationships with your Customers, Google Apps
March 2010- Communication Channels, Campus Surveys and their IT Challenges
April 2010 - Building Organizational Identity; what it means internally (within IT) and externally (rest of the campus)
May 2010- Improving Internal (within IT) Communications: How to get IT staff to talk to each other
June 2010 - POSTPONED to September! Building Customer Relationships via Surveys
September 2010- Electronic Newletters, Metrics and Measurables
October 2010- Reusable Content, Service Status Page, Web Team Staffing, Help/Ticketing Systems, Knowledge Base Systems
November 2010- Strategic Communications Plan, So You Think you can Write, College Services Tracker
December 2010 - Social Media - Part 1: time management, tracking who's saying what about you, delegation
January 2011- Social Media - Part 2
February 2011 - Mobile Apps for IT web sites and Project Management Communications Plans
March 2011- Professional Development, Creating an annual plan for your communications team, social media forums
April 2011- CIO perspectives on IT Communications, Improving communications across IT teams
May 2011 - Ideas for Student Communications by Allison Oslund, Texas A&M University, and Stan North Martin, North Carolina State University
September 2011- Sudden Twists: Emergency Communications at UA
October 2011- NCSAM themes, samples, communication channels
November 2011- POSTPONED TO 11/18 due to Veteran's Day holiday on 11/11. Student communication initiatives and events
December 2011 - Service Catalogs
January 2012 - Marketing IT services to the campus
February 2012 - Surveys: good questions, good tools, good suggestions
March 2012 - Talking about the Cloud; online Annual Report
April 2012 - Returning Student and Faculty Communications
May 2012 - Gartner article recap by David Stark, UMW; New Faculty and New Grad Student Orientations - open discussion
Summer Break June-August
September 2012- Communication trends: where is your IT strategic, in what areas have you developed expertise, training and skill sets for IT Communications Managers
October 2012- Student Printing
November 2012- conference recap, Video in Communications
December 2012 - December 20, 2pm Central - SPECIAL: International Coffee Shop (2PM Central), Capturing the Attention of Generation Y, University of Cape Town
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