Notify IT First
IT Crisis Comms - Notify IT First
Send a brief message to IT staff through the IT-headsup communication channel. Remember this channel won't work if Rice email is down.
Email IT-headsup@your.edu (moderated mailing list)
Examples of brief messages:
SAKAI is down
lost connection to non-Rice Internet
high, sustained Rice email activity surge
compromised server, shutting down services
There is also a MIR3 channel set up by Barry, but not everyone in IT can send messages to it. This is dependent on Internet access to a website.
Using MIR3 for IT Heads Up
Requirements:
You need to be an approved user (Help Desk staff or a core communications sender) Note - in a real binder the bullet points below would have names, not just titles. In a crisis, you need everything written out in front of you, nothing should have to be looked up.
Help Desk Manager
Help Desk person #1
Help Desk person #2
Help Desk person #3
Help Desk person #4
IT Communications Manager
IT Telecommunications Manager
Infrastructure Director
IT Security Officer
You need to have an account on an mail system outside of Rice such as GMail, Yahoo or Microsoft
Your external email address needs to be registered with the Mir3 stewards via Carlyn.
Process: How to send an IT Heads Up through Mir3. It will go to all IT Heads up recipients via SMS text and Rice Email
Login to your external email account
Compose a message to <your Mir3 netID>@notify.mir3.com
In the subject line type "IT Heads UP"
In the body, restrict your message toless than 100 charactersdue to SMS message character limitations.
Identify the specific potential problem. Example: Possible campus email problem
For more detailed notes, include a link to a wiki page or web page. Example: Cyrus Email problem
Send the message
You should be in the recipients' list and will therefore receive a message in your Rice email and cell phone.