IT Crisis Comms - Storage Outage Message 2

Planned or Unplanned Storage Outage - Second MessageOne hour after Incident began, send follow up message, otherwise known as Second Message.

Unplanned Outage

IT is continuing investigations with our storage system vendor to identify the root cause of the storage issue that began this morning at 9:30 a.m. If you discover any applications that are not functioning as expected, please report the issue to the Help Desk: 713.348.HELP(4357) or helpdesk@university.edu.Thank you for your patience during this disruption.[signature block here]

Planned Outage during business hours

The storage system update and maintenance work is progressing smoothly. We anticipate that all services will be fully functional at the close of the migration window: 7:00 am, Saturday January 5, 2008.Thank you for your patience during this disruption.[signature block here]