October 2010
Posted by Carlyn Foshee Chatfieldon October 22, 2010
Topics discussed in today's coffee shop
Service Status pages, reusable content, web team staffing, knowledge base systems, help/ticketing systems
Number attending: 14
Notes from the chat:
ITCOMM CG Leader 1: Leader 1 is Carlyn at Rice; can you see my computer screen in the panel?
James Fadden - Allegheny College: Yes
Suzie Medders--Clemson: Hey I am getting a busy signal for the phone line?
Suzie Medders--Clemson: ok, got through now, sorry
Sheri - LSU Geaux Tigers!!!!: how do you access this if your network is having the problem?
James Fadden - Allegheny College: Thanks for presenting on this - this idea has been floating in my head and recent months and this is giving me a lot of good ideas
James Fadden - Allegheny College: Can you give an example of what would fall under IT Security, Classrooms and Labs, Subversion?
ITCOMM CG Leader 1: what is the reasoning for an all-campus IT message?
Suzie Medders--Clemson: HOW do you send all-campus IT alerts? Via email, voice messaging, what?
ITCOMM CG Leader 1: RSS feed goes to subscriber mailing list, hits IT web page, feeds portal, webmail sign-in page, etc.
ITCOMM CG Leader 1: Rice status page: https://my.rice.edu/ITAppStatus
ITCOMM CG Leader 1: If you use a status page or reusable content, add your links in chat
ITCOMM CG Leader 1: Questions on the Change Calendar?
ITCOMM CG Leader 1: Rice Change Calendar: http://change.it.rice.edu/
ITCOMM CG Leader 1: Talking about web team staffing
ITCOMM CG Leader 1: only IT web site staffing, to clarify
ITCOMM CG Leader 1: send me your IT web site links
Alison Cruess - Univ. of North Florida: UNF's IT service status info is located on ITS home page at http://www.unf.edu/anf/its/
Melanie - UTEP: http://helpdesk.utep.edu
Melanie - UTEP: http://admin.utep.edu/it
Suzie Medders--Clemson: Clemson status bar across top of IT home page: http://www.clemson.edu/ccit/
Suzie Medders--Clemson: Plus Systems & Network Status section on home page
Sheri - LSU Geaux Tigers!!!!: grok.lsu.edu
Suzie Medders--Clemson: Is anyone else using Numara?
Suzie Medders--Clemson: just got dropped off phone call, getting busy signal now, so out of voice
ITCOMM CG Leader 1: Rice uses Request Tracker for our Help Desk ticketing system
Alison Cruess - Univ. of North Florida: UNF uses Sharepoint for knowledge base articles
Suzie Medders--Clemson: Thank you so much! These are incredibly helpful for me!