October 2010

Posted by Carlyn Foshee Chatfieldon October 22, 2010

Topics discussed in today's coffee shop

Service Status pages, reusable content, web team staffing, knowledge base systems, help/ticketing systems

Number attending: 14

Notes from the chat:

    • ITCOMM CG Leader 1: Leader 1 is Carlyn at Rice; can you see my computer screen in the panel?

    • James Fadden - Allegheny College: Yes

    • Suzie Medders--Clemson: Hey I am getting a busy signal for the phone line?

    • Suzie Medders--Clemson: ok, got through now, sorry

    • Sheri - LSU Geaux Tigers!!!!: how do you access this if your network is having the problem?

    • James Fadden - Allegheny College: Thanks for presenting on this - this idea has been floating in my head and recent months and this is giving me a lot of good ideas

    • James Fadden - Allegheny College: Can you give an example of what would fall under IT Security, Classrooms and Labs, Subversion?

    • ITCOMM CG Leader 1: what is the reasoning for an all-campus IT message?

    • Suzie Medders--Clemson: HOW do you send all-campus IT alerts? Via email, voice messaging, what?

    • ITCOMM CG Leader 1: RSS feed goes to subscriber mailing list, hits IT web page, feeds portal, webmail sign-in page, etc.

    • ITCOMM CG Leader 1: Rice status page: https://my.rice.edu/ITAppStatus

    • ITCOMM CG Leader 1: If you use a status page or reusable content, add your links in chat

    • ITCOMM CG Leader 1: Questions on the Change Calendar?

    • ITCOMM CG Leader 1: Rice Change Calendar: http://change.it.rice.edu/

    • ITCOMM CG Leader 1: Talking about web team staffing

    • ITCOMM CG Leader 1: only IT web site staffing, to clarify

    • ITCOMM CG Leader 1: send me your IT web site links

    • Alison Cruess - Univ. of North Florida: UNF's IT service status info is located on ITS home page at http://www.unf.edu/anf/its/

    • Melanie - UTEP: http://helpdesk.utep.edu

    • Melanie - UTEP: http://admin.utep.edu/it

    • Suzie Medders--Clemson: Clemson status bar across top of IT home page: http://www.clemson.edu/ccit/

    • Suzie Medders--Clemson: Plus Systems & Network Status section on home page

    • Sheri - LSU Geaux Tigers!!!!: grok.lsu.edu

    • Suzie Medders--Clemson: Is anyone else using Numara?

    • Suzie Medders--Clemson: just got dropped off phone call, getting busy signal now, so out of voice

    • ITCOMM CG Leader 1: Rice uses Request Tracker for our Help Desk ticketing system

    • Alison Cruess - Univ. of North Florida: UNF uses Sharepoint for knowledge base articles

    • Suzie Medders--Clemson: Thank you so much! These are incredibly helpful for me!