Posted by Carlyn Foshee Chatfield on March 5, 2013

Internal CommunicationS

Friday, March 8, 2013

Communications from IT to the Campus

presented by Michelle Osterholm, Communications Coordinator, Texas A&M Information Technology

Michelle's presentation is attached at the bottom of this page, and the recording of her presentation is online:

http://educause.adobeconnect.com/p3zyinrnk08/

Communications with IT, starting with ITIL Change Control - general discussion

Carlyn Chatfield, IT Technical Communications Manager, Rice University

Links to some of our tools used for Change Control and communicating inside IT

• • Home page, showing most recent 3 IT-Alerts, primarily generated out of Change Control meetings, but also if/when systems fail or falter

  • http://it.rice.edu/

  • Confluence wiki home page, showing most recent 5 IT-Alerts, plus the "form" used by 12-15 IT managers and system admins to post IT-Alerts

  • http:docs.rice.edu/

  • Change management calendar (might only be visible if on Rice network; I haven't tested if off campus)

  • http://change.it.rice.edu/

  • Status systems page, based on content of IT-Alerts: all green check marks unless an IT-Alert for that category has been posted that day. Red X for problem, then blue "information" icon when resolved. Blue "information" icon also used for information-only posts in advance of major changes.

  • https://my.rice.edu/ITAppStatus/

  • Confluence self-help "IT Tutorials" page - the main place for how-to's, written and edited by all IT employees including student workers.

  • http://docs.rice.edu/confluence/x/yQI1