ECAR: The Higher Education IT Service Catalog

From the ECAR-ITSM Working Group

Although every college and university is unique, higher education technology service organizations have many goals, challenges, and opportunities in common. One of these challenges is how best to represent the services we provide, in a format that is intelligible to, and resonates with, our community while also serving as an effective structure for service operations and improvement. The IT service catalog is in many ways the front door of IT and provides the foundation for our IT service management capabilities.

This timely, informative paper can also be found on the ECAR Working Groups website: www.educause.edu/ecar/ecar-working-groups

A full list of ECAR subscribing institutions can be found at: https://goo.gl/mWG29X