ECAR: IT Service Ownership in Higher Education: Definitions, Applications, and Benefits
This paper presents a model for organizing service ownership and management responsibilities to improve higher education IT organizational effectiveness. It provides a framework and guidance for defining, implementing, and benefiting from service owner and service offering manager roles at your institution and within the ITSM service life cycle.
The publication is freely available to EDUCAUSE members for one year, following which it is then available publicly. A full list of subscribing institutions can be found at: https://members.educause.edu/