ECAR: IT Service Ownership in Higher Education: Definitions, Applications, and Benefits

This paper presents a model for organizing service ownership and management responsibilities to improve higher education IT organizational effectiveness. It provides a framework and guidance for defining, implementing, and benefiting from service owner and service offering manager roles at your institution and within the ITSM service life cycle.

https://library.educause.edu/resources/2018/7/it-service-ownership-in-higher-education-definitions-applications-and-benefits

The publication is freely available to EDUCAUSE members for one year, following which it is then available publicly. A full list of subscribing institutions can be found at: https://members.educause.edu/