Embedded Files
Session recordings from each track are now available using the links below
Session recordings from each track are now available using the links below
Keynote: Customer Experience and Service Empathy
Keynote: Customer Experience and Service Empathy
Track 1: IT Strategy, Leadership, and Communications
Track 1: IT Strategy, Leadership, and Communications
Session One - Digital and IT Strategy
Session Two - Proactive Service Management
Session Three - Planning and Communicating IT changes and outages
Session Four - Introduction to Agile
Session Five - Transform IT Support Using ITIL 4 as Your Guide
Track 2: Implementing ITSM
Track 2: Implementing ITSM
Session One - Enterprise Service Management
Session Two - Cloud Strategies
Session Three - ITSM Story Time: Stories and Metaphors to Drive Adoption
Session Four - Knowledge Management: A Programmatic Approach
Session Five - Reducing Incidents through the IT Service Portal
Track 3: Advancing ITSM
Track 3: Advancing ITSM
Session One recording is not available due to privacy concerns
Session Two - Lessons from Two Decades of Tool Implementations
Session Three - Can I put you on Hold Please? Chatbots and how they can help
Session Four - Impact of Cloud Adoption on ITSM
Session Five - Billing Success without the Spreadsheets: Rise of Automation
Session Six - IT Service Costing
Event Resources
Event Resources
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