ECAR: IT Change Management: A Practical Approach for Higher Education

This paper outlines steps to take to implement effective IT service change management. It provides guidance on defining your change, setting up your change management process (including roles and responsibilities, change management activities, RFC components, and risk and impact questions), and improving your process.

https://library.educause.edu/resources/2018/8/it-change-management-a-practical-approach-for-higher-education

The publication is freely available to EDUCAUSE members for one year, following which it is then available publicly. A full list of subscribing institutions can be found at: https://members.educause.edu/