Knowledge management

Collection of templates, process documents, example reports, and other artifacts useful in managing and reporting on knowledge management

John Fritz and Andrea Mocko, “Using FAQs to Help Users Help Themselves,” in Proceedings of the 2015 ACM Annual Conference on SIGUCCS, SIGUCCS ’15 (New York, NY, USA: ACM, 2015), 39–42, doi:10.1145/2815546.2815560.