Freddy AI is our new intelligent helpdesk assistant built into Freshservice. It's designed to provide instant support for common technical questions, without the need for submitting a helpdesk ticket.
How it helps you find answers faster:
Conversational Support: Just ask Freddy a question in plain English (or 40+ other languages!) and get a direct answer.
Instant Resolutions: Freddy searches our entire knowledge base and internal documents to give you the exact steps to fix an issue. If you can’t find an answer, please leave us feedback so we can improve the system.
Seamless Handoffs: If Freddy can’t solve it, he’ll automatically create a ticket and pass the full context to a DoT agent, so you never have to repeat yourself.
Click the button below to say hello to Freddy:
Are you interested in integrating STEM skills into your core content? Would you like real world applications for math concepts? Want to help your students develop critical thinking and problem-solving skills? This could be the PD for you!
ASD has several kits of Sphero robots available to check out (Indi for K-2 and Bolt for 3-5). This two-day training will teach you how to use the robots in a classroom context, and give you time to develop lessons and activities that integrate them into English, math, and/or science.
Spaces are limited to 20 per day. We would prefer that schools send two teachers from the same grade level, so the work created can be sustained at the school.
Interested? Fill out the form below to apply:
If you are showing videos in class, or uploading material to YouTube, make sure that you are utilising the captions feature. The video to the right shows how to enable auto-transcription of audio for your own videos, which can save you a lot of time (although it's a good idea to check the transcription for errors).
When showing videos, you can simply press C on your keyboard or click the captions button on the video to turn them on.
Captions help not only those with hearing loss, but also ML students who are acquiring language.
The Code&Go Mouse is a great first coding device for primary students that does not require any additional technology. It uses physical buttons to code a sequence of movements into the mouse that will help it to navigate a maze. Our kits come with challenge cards of varying difficulty, or students/teachers can simply create their own.
If students have explored Code.org, this translates many of the concepts of computational thinking to the real world: decomposition, algorithmic thinking, abstraction, and pattern recognition.
If you are interested in checking out a set of mice, or any other robot devices, please put in a Helpdesk ticket.
Clever is the homepage for all student Chromebooks and contains links to online curriculum and school resources. Did you know that you also have your own Clever Teacher Page? You can use this to add links to any websites that you use regularly in class, to make it easier for students to access.
If you want to know how to set up this page, click on the link below:
When using the Newline Whiteboard, there is a new feature that allows you to extract text from images in order to manipulate it, edit it, or just make it more visible for students.
After adding your image (either from an image search, or uploading your own from Google Drive), use the lasso tool to select the image, and then click the "extract text" button from the toolbar (second from the right). The text will then appear in its own text box.
We are looking for MS & HS staff to help us revamp digital citizenship lessons to be more engaging, dynamic, and relevant to the experiences of our students. If you would like to join the working group for three, paid half-days this summer, please fill out the form below. We're also looking for students and family members to share their voice - if you know of anyone who would be a good fit, please send us their name(s).
Did you know that the AI generated summary from Google is wrong 10% of the time? This means that, every day, Google is showing inaccurate information millions of times.
When students are searching, the AI Overview is a good starting place, but they should always follow up by checking a source to verify the facts.
Every year around Tax Season, cyber criminals try to prey upon people's anxiety with the filing process. Here are three common scams and how to avoid them:
Scammers pose as the IRS, contacting you by phone, email, text message, or even social media. They often claim you owe back taxes, penalties, or fees and threaten arrest, wage garnishment, or license suspension if you don’t pay immediately.
These fraudsters may ask for payment via gift cards, wire transfers, cryptocurrency, or prepaid debit cards.
How to avoid this scam:
Remember: The IRS does not call, text, or email you demanding immediate payment
The IRS will never ask for payment over the phone or request gift cards
Don’t click links or open attachments claiming to be from the IRS
If unsure, go directly to IRS.gov rather than using contact info you’re given
This scam involves messages claiming there’s an issue with your tax refund or that you’re eligible for a larger refund. Victims are directed to click a link or provide personal information to “release” the refund.
In reality, the goal is identity theft.
How to avoid this scam:
Be skeptical of unsolicited refund notifications
Verify your tax refund status only through official IRS tools
Never share personal or banking information in response to unexpected messages
Watch for spelling errors, generic greetings, or urgent language
Phishing scams send emails or texts designed to look like legitimate tax agencies, payroll departments, or software providers. These often contain links or attachments that install malware or steal login credentials.
How to avoid this scam:
Don’t click links from unknown or unexpected senders
Look closely at email addresses
Neither your bank nor the IRS will never ask for sensitive information via text or email
Report phishing emails using the Report button in Outlook.
Two options are available within Skyward Teacher Gradebook Settings to automate how late and/or missing student assignments are handled. Each option can be used independently or in combination.
Allows you to set the number of days after the assignment due date to mark an unscored assignment as missing.
In this option, any assignments already marked as missing, will be scored as a zero after the set number of days.