Keep a Personal Checklist: 

• Explain the difference between internal and external stakeholders.

• What is the difference between stakeholders and shareholders?

• Explain why employees are often considered to be the key stakeholders in an organization.

• Distinguish between a director and a manager of a company.

• How might pressure groups affect the success of a business?

• Outline the sources of stakeholder conflict in a business.

• How might businesses resolve conflict in the workplace?