Keep a Personal Checklist:

• What is the meaning of a crisis?

• What is crisis management and why is it of value to businesses?

• What is contingency planning?

• How does crisis management differ from contingency planning?

• Outline the factors that affect the effectiveness of crisis management

• What are the advantages of contingency planning?

• What are the disadvantages of contingency planning?

• Why is it important to take immediate action when a crisis occurs?

• Why is it important to be transparent about issues and concerns during a crisis?

• Why do some people question the financial value of contingency planning?