Identify situations where coaching may be required
Suggested assessment
presentation
professional discussion supported by preparation notes
report
Situations, for example:
• 1st line support, (such as, helpdesk or chat function)
• implementing new software to the business
• staff training and upskilling, (such as, change in job role or new responsibilities added to existing job role)
Why Coaching is Needed: Imagine your helpdesk is like the front desk of a hotel. The first impression matters! If the team isn't prepared, customers may not want to "check-in" again.
How Coaching Helps: A coach can teach the support team how to interact with customers effectively, solve problems quickly, and provide excellent service. This ensures that anyone who interacts with the helpdesk leaves satisfied.
Why Coaching is Needed: Think of new software like a new game console. Not everyone knows how to use it right away, and you don't want people just pressing buttons randomly.
How Coaching Helps: A coach can guide employees through the new software, explaining its features and benefits. They can provide hands-on training so that everyone can use the software efficiently, minimizing confusion and errors.
Why Coaching is Needed: It's like going from playing soccer to playing basketball. The basics are similar, but the rules are different.
How Coaching Helps: A coach can prepare staff for new roles or added responsibilities by providing focused training. They can identify gaps in skills and knowledge and offer solutions to fill them, making the transition smoother for everyone.
So, coaching is a versatile tool that can be helpful in a variety of situations within a company. Whether it's front-line support, software changes, or job transitions, a coach can guide people to better performance and comfort with new challenges.