In this unit, learners will understand organisational policies, standards and legislation applicable to the digital support sector and the potential consequences of non-compliance. Learners will be able to demonstrate core transferable skills applicable to the digital support sector and understand career progression within the sector.
Learning Outcome 1: Understand organisational policies, standards and legislation applicable to the digital support sector
1.1 Explain how UK and international legislation and regulations apply to the digital support sector
1.4 Explain the purpose of a range of common organisational IT policies
1.5 Create an acceptable usage policy for an organisation
Learning Outcome 2: Be able to use transferable skills appropriate to the digital support sector
2.1 Explain the benefits of transferable skills
2.2 Explain a decision-making process
2.3 Communicate effectively in writing, verbally and face-to-face
2.4 Collaborate effectively as part of a team
2.6 Perform a health and safety risk assessment to ensure a safe working environment
Learning Outcome 3: Be able to use tools to solve problems appropriate to the digital support sector
3.1 Evaluate a range of tools used to identify possible causes of a digital problem
3.2 Describe the process of solving a digital problem
3.3 Explain the process of continuous improvement
3.4 Describe the benefits of continuous improvement to an organisation
Learning Outcome 4: Understand career progression opportunities within the digital support sector
4.1 Explain the importance of undertaking continuing professional development (CPD)
4.2 Research required skills, knowledge and behaviours for a chosen career path