19 Learning Outcomes to complete (1.1, 1.2, etc, not the bold Headings)
There are a total of 25 (must create) Learning Outcomes out of 119 that you must perform a task and create a report with screenshots or other information. Everything else can be done through a Professional Discussion (94).
You (1) read and (2) understand the material, (3) make notes and (4) we record you on Teams or a Work phone while you show your notes and save the files.
You can also make a report for each of the learning outcomes. All work whether report or not gets saved in one Word document per Unit.
UNIT 01
Learning Outcome 1: Understand organisational policies standards and legislation applicable to the digital support sector
1.1 Explain how UK and international legislation and regulations apply to the digital support sector
1.2 Explain the potential consequences of non-compliance with UK and international legislation and regulations (report)
1.4 Explain the purpose of a range of common organisational IT policies
1.5 Create an acceptable usage policy for an organisation (must create)
Learning Outcome 2: Be able to use transferable skills appropriate to the digital support sector
2.1 Explain the benefits of transferable skills
2.2 Explain a decision-making process
2.3 Communicate effectively in writing verbally and face-to-face (proof of through emails, Teams meetings)
2.4 Collaborate effectively as part of a team
2.5 Effectively manage tasks
2.6 Perform a health and safety risk assessment to ensure a safe working environment (must create)
Learning Outcome 3: Be able to use tools to solve problems appropriate to the digital support sector
3.1 Evaluate a range of tools used to identify possible causes of a digital problem
3.2 Describe the process of solving a digital problem
3.3 Explain the process of continuous improvement
3.4 Describe the benefits of continuous improvement to an organisation
Learning Outcome 4: Understand career progression opportunities within the digital support sector
4.1 Explain the importance of undertaking continuing professional development (CPD)
4.2 Research required skills knowledge and behaviours for a chosen career path (must create)
4.3 Create a CPD plan for a chosen job role (must create)
UNIT 02
Learning outcome 1: Be able to manage a range of network devices
1.1 Explain the role of network devices within a network architecture
1.2 Configure a range of network devices (switch, router, firewall) (must create)
1.3 Troubleshoot a range of network devices (must create, although tutor could create a live network and make mistakes and learner corrects while recording the screen)
Learning outcome 2: Understand the role of servers and shared resources within a network architecture
2.1 Explain the function of a range of server types
2.2 Configure a range of server types (must create - Cisco Packet Tracer)
2.3 Describe the function of shared network resources
Learning outcome 3: Be able to design a network infrastructure
3.1 Describe the differences between a range of network topologies
3.2 Explain the features of network addressing
3.3 Describe the differences between on-premise cloud and hybrid networks
3.4 Create a network infrastructure diagram (must create)
Learning outcome 4: Understand the applications of cloud services and virtualisation
4.1 Explain the purpose of a range of cloud services
4.2 Describe the benefits and limitations of cloud services
Install Virtual Box, download .iso file and install Windows Server 2019
4.3 Describe the concept of virtualisation
4.4 Discuss where virtualisation may be applied within digital infrastructure
4.5 Explain the benefits and limitations of virtualisation
UNIT 03
Learning outcome 1: Understand the concepts and fundamentals of data
1.1 Explain the differences between a range of data types used in organisations
1.2 Describe how organisations use various types of data
1.3 Describe the advantages and limitations of different search algorithms (binary, linear)
1.4 Describe the advantages and limitations of different data storage methods and technologies
1.5 Analyse the differences between a database data warehouse and data lake
1.6 Explain the considerations for an organisation when storing data
1.7 Explain the principles of organising data
Learning outcome: Understand the purpose and process of backing up data
2.1 Explain how data can be classified
2.2 Explain the benefits of backing up data
2.3 Explain the differences between a range of backup approaches
2.4 Explain considerations to make when backing up data
Install Virtual Box (VB), download .iso file and install Windows Server 2019
2.5 Perform a backup following a backup plan (must create) - VB
Learning outcome 3: Understand how organisations use information systems
3.1 Describe the benefits to an organisation of using information systems
3.2 Describe the purpose of a range of common information systems
3.3 Describe functions of information systems
Learning outcome 4: Be able to use data and information systems effectively appropriately and securely
4.1 Describe the differences between a data system and an information system
4.2 Demonstrate how to secure a data system (must create) - VB
4.3 Demonstrate how to use a data system effectively (must create)
4.4 Demonstrate how to link an information system to a data system (must create)
Learning outcome 5: Understand the importance of preparing data for data analysis
5.1 Explain how to ensure the quality of data
5.2 Describe the stages of the ETL data integration model
5.3 Discuss the considerations to make when selecting a data analysis tool
5.4 Source cleanse and save a data set for analysis (must create)
Learning outcome 6: Be able to use visualisation to present information about data
6.1 Explain the purpose of data visualisation
6.2 Explain the differences between a range of data visualisation methods
6.3 Select create and present data visualisations based on a dataset (must create)
UNIT 04
Learning outcome 1: Understand the importance of information security management in protecting organisational data
1.1 Identify a range of organisational data that may need to be kept secure
1.2 Describe how to use a data catalogue to identify an organisation’s data source
1.3 Explain the principles of a Data Protection Impact Assessment (DPIA)
1.4 Describe the principles of information security
1.5 Discuss the importance of managing information security within an organisation
1.6 Describe the protocols to control access to information (authentication, authorisation, accounting)
1.7 Create a data catalogue (must create)
Learning outcome 2: Understand a range of mitigation controls used to support information security
2.1 Describe the interrelationship between a threat a vulnerability weaponisation and an exploit (all)
2.2 Describe a range of digital security threats and vulnerabilities
2.3 Describe the application of a range of mitigation controls
Learning outcome 3: Be able to use security Information and event management (SIEM) software
3.1 Describe the purpose of SIEM software
3.2 Describe the SIEM process
3.3 Identify different types of data that SIEM captures
3.4 Interpret the output of a SIEM report for an event (must create)
Learning outcome 4: Understand how to establish if a vulnerability has been exploited
4.1 Describe the concept of common vulnerabilities exposure (CVE) and common vulnerability scoring system (CVSS) (both)
4.2 Describe the scoring matrix within the CVSS
4.3 Explain the process of risk management
4.4 Investigate a range of remediation techniques
4.5 Identify known weaknesses within a device network or application using a vulnerability scan (must create)
UNIT 05
Learning outcome 1: Be able to manage a ticket when dealing with end users’ digital problems
1.1 Summarise the functions of a helpdesk
1.2 Analyse the helpdesk process for managing tickets
1.3 Explain the purpose of a service level agreement (SLA)
1.4 Explain the purpose of performance and progress reporting
1.5 Describe the difference between the levels of support within an escalation route
1.6 Resolve a helpdesk ticket (must create - done together with 2.5 below)
Learning outcome 2: Understand digital problems and helpdesk requests in the digital support sector
2.1 Describe common digital problems
2.2 Describe common helpdesk requests
2.3 Describe the application of tools and techniques used to resolve users’ digital problems
2.4 Explain best practice principles for incident and request management
2.5 Resolve digital problems (must create -done together with 1.6 above)
Learning outcome 3: Be able to use a system log (syslog)
3.1 Describe the purpose of a syslog server
3.2 Identify different types of information that a syslog captures
3.3 Demonstrate the installation of a syslog server (must create) - PRTG
3.4 Interpret the output of a syslog during and after an event
Learning outcome 4: Be able to install configure and deploy an operating system
4.1 Describe how a range of common operating systems are used
4.2 Explain installation configuration and deployment requirements for operating systems
4.3 Describe the purpose of using disk images to deploy operating systems
4.4 Explain the advantages and disadvantages of a range of deployment methods for operating systems
4.5 Install configure and deploy an operating system (must create) - VB
Learning outcome 5: Be able to install configure and deploy software applications
5.1 Describe a range of application types
5.2 Explain installation and configuration requirements for software applications
5.3 Explain a range of software application deployment methods
5.4 Install, configure test and deploy software applications on to end-user devices (must create)
UNIT 06
Learning outcome 1: Apply the fundamentals of digital transformation to develop a digital strategy
1.1 Explain the purpose of digital transformation
1.2 Explain the characteristics of successful digital transformations
1.3 Describe barriers to digital transformation
1.4 Evaluate current emerging and fringe digital technologies and how they may contribute to a digital transformation strategy
1.5 Create a digital strategy for a given organisation (must create)
Learning outcome 2: Understand digital project management methodologies and working practices
2.1 Describe the differences between waterfall and agile methodologies
2.2 Explain the advantages and limitations of waterfall and agile methodologies
2.3 Explain the stages of waterfall and agile methodologies
2.4 Explain the purpose of Development and Operations (DevOps) in software development
2.5 Explain the purpose of Continuous Innovation with Continuous Development (CI/CD) in software development
Learning outcome 3: Be able to use a range of digital applications
3.1 Describe the use cases for a range of digital applications
3.2 Communicate using a range of office systems and web technologies (must create)
Learning outcome 4: Act as a digital champion by providing end user support
4.1 Describe the purpose of coaching
4.2 Identify situations where coaching may be required
4.3 Use the GROW model to give practical and technical support and guidance (must create)
4.4 Apply a range of communication techniques when supporting end users
4.5 Create a training session on a new type of software (must create)