Describe the use cases for a range of digital applications
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A use case is like a story that describes how a person or a system interacts with a product or service to achieve a specific goal. It outlines the steps a user takes to accomplish something. Use cases are commonly used in software development and business analysis to understand how a system will be used and to design it accordingly.
For example, let's say you're designing a new mobile app for ordering food. A use case for this app might describe how a user, let's call her Sarah, orders lunch using the app. The use case would outline each step Sarah takes, from opening the app to selecting items from the menu, adding them to her cart, choosing a payment method, and finally placing the order. It would also include any potential variations or alternative paths, like if Sarah wants to customize her order or if there's an error during the payment process.
Use cases, for example:
• purpose of the system, including how they may be used within an organisation
• licencing requirements
• examples of software
Digital applications, for example:
• customer relationship management (CRM)
• case management tool (CMT) (for example, ITIL case management tools)
• enterprise resource planning (ERP)
• financial management tools
• unified communications
• document storage
Purpose: CRM systems help organizations keep track of customer interactions, sales, and other info. This is like a digital address book but with superpowers. It can remind you to send follow-up emails, keep track of past orders, and even forecast future sales.
Licensing Requirements: These usually require a per-user license. Companies like Salesforce and HubSpot offer tiered plans based on features and the number of users.
Examples: Salesforce, HubSpot, Zoho CRM
Purpose: Think of this as a digital to-do list for specific types of work, like IT support tickets. If someone in the company has a tech issue, it gets logged here so the IT team can fix it in an organized way.
Licensing Requirements: These tools often also require per-user or per-agent licenses.
Examples: Jira Service Desk, Zendesk, Freshservice
Purpose: This is like the brain of an organization. ERP systems help manage various business processes in one spot, from inventory and sales to human resources.
Licensing Requirements: These can be quite expensive and usually involve multi-year contracts. They may be licensed per module or per user.
Examples: SAP, Oracle ERP Cloud, Microsoft Dynamics 365
Purpose: Money matters, right? These tools help manage anything related to finance like budgets, accounting, and even payroll.
Licensing Requirements: Usually subscription-based, sometimes with different plans based on the size of the organization or the volume of transactions.
Examples: QuickBooks, FreshBooks, Xero
Purpose: This is like a Swiss Army knife for talking to people. It combines email, chat, video conferencing, and sometimes even phone calls into one system.
Licensing Requirements: Typically per-user licensing with different plans based on features.
Examples: Microsoft Teams, Slack, Zoom
Purpose: This is your digital filing cabinet. Store, share, and manage all kinds of documents.
Licensing Requirements: Often based on the amount of storage space you need. Some offer free tiers with limited storage.
Examples: Google Drive, Dropbox, Microsoft OneDrive
So, each of these tools has a unique role in helping an organization run smoothly. Depending on what you need, you'll have to look into the different licensing options to make sure it fits your budget and your needs.