Unit 05: LO 1 - 1.2 - Helpdesk Process

Job details

Here’s how the job details align with your profile.

Pay

• Up to £30,000 a year

Job type

• Full-time

• Permanent

Shift and schedule

• Day shift

• Monday to Friday;

Benefits

Pulled from the full job description

• Company pension

• Private medical insurance

• Work from home

Full job description

Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.

About the role:

We’re looking for an IT Technical Support Officer to join our IT Team at Diagnostic World. This is a full-time, permanent position, working remotely, with some national travel as required.

You will prioritise and respond to helpdesk calls, providing 1st and 2nd line support for all business IT systems. There will be the requirement to support off-site locations as required, but all travel costs will be covered by Diagnostic World.

If you have previous IT support experience, and you’re looking for a new challenge, we would like to hear from you!

What you will do:

• Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.

• To assist in developing and delivering specific training plans and system guidance documentation.

• Manage and maintain IT asset register which would include hardware and software.

• Manage the antivirus updates across the estate.

• Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).

• Manage and support the smartphones for the business on MDM environment.

• Support all clinical systems, including our Patient Administration System.

About you:

• Prior experience working in a support/service desk role at 1st & 2nd line.

• Eligibility to reside and work in the UK.

• Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.

• Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.

• Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.

• Knowledge of ITSM tools.

• Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.

What’s in it for you:

• Company Pension Scheme

• 20 days annual leave, plus bank holidays, increasing on an annual basis

• Employee Assistance Programme (for health, wellbeing and financial assistance)

Job Types: Full-time, Permanent

Pay: Up to £30,000.00 per year

Benefits:

• Work from home

Schedule:

• Day shift

• Monday to Friday

Application question(s):

• Do you have the full right to work in the UK?

• Do you have experience of providing both 1st & 2nd line IT Support?

• Do you have knowledge and experience of Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS?

• Do you have experience in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint?

Work Location: Remote