Supporting Digital Transformation

In this unit, you will understand organisational policies, standards and legislation applicable to the digital support sector and the potential consequences of non-compliance. You will be able to demonstrate core transferable skills applicable to the digital support sector and understand career progression within the sector. 

Learning outcome 1: Apply the fundamentals of digital transformation to develop a digital strategy

1.1                      Explain the purpose of digital transformation

1.2                      Explain the characteristics of successful digital transformations

1.3                      Describe barriers to digital transformation 

1.4                      Evaluate current, emerging and fringe digital technologies and how they may contribute to a digital transformation strategy

1.5                      Create a digital strategy for a given organisation

Learning outcome 2: Understand digital project management methodologies and working practices

2.1                      Describe the differences between waterfall and agile methodologies

2.2                      Explain the advantages and limitations of waterfall and agile methodologies 

2.3                      Explain the stages of waterfall and agile methodologies

2.4                      Explain the purpose of Development and Operations (DevOps) in software development

2.5 Explain the purpose of Continuous Innovation with Continuous Development (CI/CD) in software development 

Learning outcome 3: Be able to use a range of digital applications 

3.1                      Describe the use cases for a range of digital applications

3.2                      Communicate using a range of office systems and web technologies

Learning outcome 4: Act as a digital champion by providing end user support

4.1                      Describe the purpose of coaching

4.2                      Identify situations where coaching may be required

4.3                      Use the GROW model to give practical and technical support and guidance

4.4                      Apply a range of communication techniques when supporting end users

4.5                      Create a training session on a new type of software