DAILY TOOLS

OCR

C-zentrix : http://192.168.197.66/agentui.php
CRS, Lifeline, OD, Seek :

https://cc.oyorooms.com/

https://globaldesk.oyorooms.com/tickets

https://seek.oyorooms.com/tickets

G-Form CID Alert (D-Day)

https://docs.google.com/forms/d/e/1FAIpQLSdz1G5tR7hoh92NAkjk-BuU9btggSdeSa96UKRvWpah1akYJA/viewform

RCA Response (Forward email RCA ke Central)

https://docs.google.com/spreadsheets/d/14MwlPZCWwBbHSa0pZRLWC2lKzAq5CXOW2-8Jzr-vOnI/edit?resourcekey#gid=969137697

REFF (Compile Email Central RCA)

https://docs.google.com/document/d/1sHpUWFWueavhk07mzfi2-LdRiUGj3uZg6iU_ZqDqOEw/edit

SIG Digital Center

https://docs.google.com/spreadsheets/d/1cJygd6BkdP7npu3yRWoZWXWY8dqdvyEUQX19IzlGC9M/edit#gid=1229984803

Workbook

https://docs.google.com/spreadsheets/d/1Ld2k_qC887xEy24CYItpe3nov8Mm4zSXI1WPboDzv6c/edit#gid=293926791

Shifting

https://docs.google.com/spreadsheets/d/1FDv4knYVeo0HNEbBUIKt9VV2STHqgCxguZg4tjAUNOQ/edit#gid=1466767066

Tab Refund (untuk mengetahui apakah sudah diajukan ke tim finance || Column D = Done)

https://docs.google.com/spreadsheets/d/1THapBOp9l3Pw8L1Qzo0NA_SonF85BAbraFcjFZiKmco/edit#gid=806997726

Agent Refund Tracker (untuk mengetahui masuk ke batch berapa)

https://docs.google.com/spreadsheets/d/1Ld1-p-_NZ9H176AAXmJD88YTarrBITvuomGZulgOeXo/edit#gid=0

Result Midtrans Mirroring - One Drive (untuk mengetahui refund sudah sukses di tab Completed)

https://oyoenterprise-my.sharepoint.com/:x:/r/personal/adityaprianto_in_oyorooms_com/_layouts/15/Doc.aspx?sourcedoc=%7B48650375-dec6-41e0-a7e9-1576e96b2560%7D&action=default&cid=354a5956-f482-4219-90a4-b289592cd0dd&_SRM=2%3AS%3A42

Complaint OYO Rupee - One Drive (untuk pengajuan refund ke bank transfer / real money)

https://oyoenterprise-my.sharepoint.com/:x:/g/personal/adityaprianto_in_oyorooms_com/EfLEPNx0byhCnS5a2SMeorcBGX0Rha6PdFR0BfzUz2bNyA?e=DGttae

OCR Performance (can edit)

https://docs.google.com/spreadsheets/d/1gotTXlSkiL0QDgbdcdoZpMXyblyx5uQ2dtOr-7KJlN0/edit#gid=1188902396

Scorecard (view only)

https://docs.google.com/spreadsheets/d/135lcux5fPRJMlGB1puur0xeTa_pTbU-QZOGMHHj7vhM/edit#gid=985961920

Master - Monitoring (Zakat) :

https://docs.google.com/spreadsheets/d/1xjmaux1BLl6tGxRTUQ0_Gtqw3fIVDP3IypJqGlm6vB8/edit#gid=1015025892

Inbound Sales

- C-zentrix : http://192.168.197.66/agentui.php
- CRS, Lifeline, OD :

https://cc.oyorooms.com/

https://globaldesk.oyorooms.com/tickets

- Group Booking

https://oyoenterprise-my.sharepoint.com/:x:/g/personal/adityaprianto_in_oyorooms_com/ETahkVYQgMZBv3xWIydvRlgB5UT4V9QWUbeqj56Sl9cZ7Q?e=4%3ALS0wW1&at=9

Social Media

- Konnect SME : https://app.konnectinsights.com/
- C-zentrix : http://192.168.197.66/agentui.php
- CRS, Lifeline, OD :

https://cc.oyorooms.com/

https://globaldesk.oyorooms.com/tickets

PPM

- C-zentrix : http://192.168.197.66/agentui.php
- EVENT :

https://oyoenterprise-my.sharepoint.com/:x:/g/personal/idacahyantari_in_oyorooms_com/EbwjFmFXd_NBsfzaoyVrU-cBw2UOXpxUTi-6tjYmXx8z7Q?e=4%3AkKUAvO&at=9

PCI :

https://oyoenterprise-my.sharepoint.com/:x:/g/personal/idacahyantari_in_oyorooms_com/EbwjFmFXd_NBsfzaoyVrU-cBw2UOXpxUTi-6tjYmXx8z7Q?e=4%3AkKUAvO&at=9

PST

C-zentrix : http://192.168.197.66/agentui.php
CRS, Lifeline, OD, Seek :

https://cc.oyorooms.com/

https://globaldesk.oyorooms.com/tickets

https://seek.oyorooms.com/tickets

WORKBOOK :

https://docs.google.com/spreadsheets/d/1ftiX5DMBFvvr6SspR3V8i2uyLNam1tAZqau8mYKvT2A/edit?gid=767563063#gid=767563063

LIVE CHAT :

https://globalchat.oyorooms.com/chats

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