Emphaty

COMPLAINT 

• Mohon maaf atas kendala (relate dgn issue)

• Mohon maaf atas ketidaknyamanan yg terjadi terkait (issue)

• Maaf ya sudah membuat bingung terkait (issue)

• Kami turut berduka mendengarnya.

• Kami benar - benar minta maaf mengenai hal itu, Kami akan melakukan yang terbaik untuk memperbaikinya

INQUIRY 

• Kami dengan senang hati akan membantu

• Dengan senang hati akan kami informasikan 

INSIST 

• Jangan khawatir ya saat ini kendalanya sedang dalam penanganan, besar harapan kami kedepannya kendala ini tidak akan terulang lagi

• Saat ini kendalanya sedang di prioritaskan mohon menunggu informasi selanjutnya melalui email

• Saya sangat menghargai kesabaran Anda, semoga hal ini tidak terjadi lagi

• Sekali lagi, saya sangat menyesal atas apa yang terjadi. Jika Anda memiliki masalah lain, harap beri tahu kami. Semoga harimu menyenangkan!

ENGLISH

We apologize regarding the obstacle/issue that has happened.

We apologize for the inconvenience that has happened.

We apologize for causing you a confusion

We are very/genuinely sorry to hear that.

We are truly sorry regarding the issue that happened. We will try our best to not let it happen again.

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We are very pleased to be of help.

With pleasure, we will inform you regarding–

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Please do not need to worry as the issue is under the serious escalation of our related team. It is also within our hope that this issue does not happen again.

As for now, the issue is being prioritized. Please be willing to wait for our update via email.

We really appreciate your patience. We will try our best to prevent these issues from reoccurring in the future.

Once again, we are deeply sorry for the issue that has happened. If you happen to face another obstacle, please do contact us. Have a nice day!