Vibez Troubleshooting

Problem 1: Battery Drain

Smartwatch batteries tend to drain quickly. Your smartwatch can also drain your smartphone’s battery if you have the two devices linked. This is because your smartwatch will be relying on your phone’s much larger memory to help it work.

The Fix: Go into your watch's settings and disable any apps you don’t use. Dim the brightness on your smartwatch and turn off any features you don’t need. Your watch’s battery life will last longer with fewer things running in the background.

Problem 2: Touch Screen Problems

Some smartwatch users experience touchscreen problems after dropping their watch or exposing it to water (even on supposedly water-resistant devices.) 

The Fix: Check that the screen is clean and free of dust. Consider the temperature where you are trying to use the watch. Sometimes, if the device gets too cold or too hot, the touchscreen can be glitchy. Cold fingers often don’t work well on touch screens, so warm up and then try again. If the problem started happening after you installed a new app, uninstall the app, restart the watch, and see if the problem is fixed.

Problem 3: Watch not turning on

The Fix: Make sure you use the original charging cable and power adapter. A different cable or power adapter may damage your watch. Make sure that you've removed all the plastic packaging on your watch. Make sure the charging pins on the watch are clean.