Please go through the below and handle the PNG conversion requests accordingly.
Inform clearly that the product is LPG-compatible only, and we do not provide LPG to PNG conversion.
If a customer goes for self-intervention or gets it done locally, then the product warranty will be void.
A. If customer issue is regarding Low Flame Issue
B. Probing -
May I know, which connection you are using, LPG or PNG?
May I know, when & from where you purchased this product and for how long you are facing this issue?
C. Resolution:-
If the customer is using PNG, We will assist - Sir/Ma'am I would like to inform you that our product is LPG compatible only and we do not provide LPG to PNG conversion if you are goes for self-intervention or gets it done locally then the product warranty will be void.