Water leakage issue

A. Probing :-

• May I know from where the water is leaking ?

• May I know since when you are facing this issue ?

• May I know if the hose is tightened with the wash tub if not please tighten it ?

B. Customer Delight :-

• I request you not to use it until we give you a solution of  your problem.

C. Handling :-