Opening:- Welcome to Lifelong customer support, My name is ………, how may I assist you today?
Customer Query:- Regarding Products of all Categories Appliances
Probing:- May I know when and from where you purchased the product?
May I know the exact issue you are facing with the product?
May I know since when you are facing this issue?
Paraphrase:- Alright! As I understand, you are facing (Issue)
Apology (Only when cx registered complaint) :- Sorry for the inconvenience caused to you with our product.
Customer Basic Details:- Before proceeding may I know some basic details from your end.
:Customer Name
: Customer E-mail ID
: Customer Address with Pin-code
: Customer Contact No.
: Product Model No
Hold procedure:- May I put your call on hold for 1 Minute while checking the required details?
Hold Refresh:- Thanks for being on hold.
If Any Troubleshooting steps:- I am telling you some troubleshooting steps, kindly try them if you are near the product.
Troubleshooting steps
Use the product manual to resolve the query.
Resolution:- I am sending you an email where I would request you to please share some product details for a better understanding of the issue, Once we will receive the details, our team will contact you.
For Serviceable products
•Invoice in PDF Form
•Serial Number
For Non- serviceable products
•Invoice in PDF Form
•Serial Number
•Pictures of Product from different angles (If required)
•Short Video of 30sec
Note: In the video, You need to connect any electronic item(For, Ex-Mobile Device) with a socket to show the power supply, then connect the actual product with the socket & show us the issue you are facing and make sure the video should be unedited.
Further assistance:- Is there anything else that can I assist you?
(If query regarding any product resolved on call) Feedback script:- Sir after this call you will receive the feedback survey link on your registered mail address, kindly share your valuable feedback with us.
Closing:- Thanks for choosing lifelong, have a nice day.
Add Note In FD:-Cx Issue, Resolution, and Status Pending on.
Opening:- Welcome to Lifelong, My name is ………, how may I assist you today?
Customer Query:- Regarding Products of all Categories Appliances
Probing:- Kya me jaan sakta hu apne ye product kab or kaha se liya?
Kya me jaan sakta hu apko apke product ke sath kya exact issue face karna pdh raha h?
Kya me jaan sakta hu ap ye issue kab se face krr rhe hai?
Paraphrase:- Jesa ki me samaj paya hu apko (Issue) aa rha h.
Apology (Only when cx registered complaint):- Maffi chahuga apko jo problem face karni pad rahi hai hamare product ke sath.
Customer Basic Details:-: Aage badne se phle kya me kuch jankari jan sakta hu?
Kya me apko Naam jaan sakta hu?
Apki Email-ID
Apka address pincode ke sath
Apka Contact No.
Apke product ka model No.
Hold procedure:- Dhanyawad! Behtar sahayata ke liye kya me apka call 1 minute ke liye hold par rakh sakta hu?
Hold Refresh:- Dhanyawad Line par bane rehne ke liye.
If Any Troubleshooting steps:- Me jaan sakta hu ap abhi apne product ke aas paas hai me apko kuch troubleshooting steps bata raha hu please usse try kijeeye shayad apka product kam karne lag jaye
Troubleshooting steps
Use the product manual to resolve the query.
Resolution:- Main apko ek Mail bhej raha hoon jahaan main apse request karoonga ki apke issue ki behtar jankari ke liye hume product ki kuch details share kar dijeeye jese hi hume apki taraf se details mil jaegi to hamaaree team aapase sampark kar legi.
For Non- serviceable products
•Invoice in PDF Form
•Serial Number
•Pictures of Product from different angles (If required)
•Short Video of 30sec
For Serviceable products
Invoice in PDF form
Serial Number
Note: In the video, You need to connect any electronic item(For, Ex-Mobile Device) with a socket to show the power supply, then connect the actual product with the socket & show us the issue you are facing and make sure the video should be unedited.
Further assistance:- Kya me kisi aur prakar se apki sahayata kar sakta hu?
(If query regarding any product resolved on call) Feedback script:- Is call ke baad aapki registered mail ID par ek mail aayega jis par ek feedback link hoga, aap apne call ke experience ke according hme rate kar sakte hai
Closing:- Lifelong me call karne ke liye dhanyawad apka din subh ho.
Add Note In FD:-Cx Issue, Resolution, and Status Pending on.