Troubleshooting:
The humidifier does not have mist:
Please check the device's connection with the power and then make sure to remove the foam in the base machine. If it's still not working, press the inlet valve (the spring on the bottom of the water tank).
The humidifier leaks water:
Please tighten the water tank with base machine and then press inlet valve (the spring on the bottom of water tank).
The floor is wet, but there is no leakage:
Please choose low mist, because if high mist has been chosen, the mist will atomize into water droplets when touching the floor during cold weather.Â
A. Probing :-
May I know when and from where you purchased the product?
May I know the exact issue you are facing ?
B. Handling :-