If the customer is facing a rust issue with the gas stove, this may be because of a few scenarios listed below :
In case you do not clean the gas stove glass & burner just after cooking food, you might face this issue
So I request you to please clean the gas stove glass & burner just after using it and make this a habit to avoid such rust-related issues.
A. Probing:-
May I know when did you purchase the product?
Can you please tell me since when you are facing rust issue with the product?
In which part of the gas stove you are facing rust issue? For example- Frame/pipe/bolts etc.
B. Resolution:-
Educate the customer that the rust issue might occur due to various factors e.g.
a. Highly saline environment (salty water).
b. Humid conditions.
c. When food particles come into contact with the metal surface of the stove and are left uncleaned for some time, they can promote corrosion and eventually lead to rust formation.
d. The rust issue on a gas stove can be caused by not properly drying the product after cleaning it with a wet cloth.
The rust issue is not covered under warranty. Hence no refund/replacement is applicable for the same.