Mixer grinder noise issue

A. Probing :-

• May I know whether the sound is coming when the jar is put in the mixer or the sound is coming without the jar ?

• May I know since when you are facing this issue?

B. Trouble Shooting :-

• If the noise issue is coming after putting the jar on the mixer.

Step 1- Request the customer to put another jar and see if the sound is still coming from the mixer or not.

     Step 2- If the sound is not coming after installing the second jar, then provide a new jar of the size of the jar       with which the sound is coming to the customer.

• If the noise is coming from the mixer with the jar attached and without the jar, then it is a motor issue- Then assist customer by the tech assistance.

C. Handling :-