The auto emailer has been turned off due to some development.
If the customer approaches, please request the invoice to validate the original warranty period under which the extended warranty can be registered; if ok, follow the review process and send an extended warranty email to the customer. Let’s use this as an opportunity to generate more reviews and the Review team will handle these queries and convert them. If a customer asks for an extended warranty, we suggest routing those queries to the review team rather than voice or another campaign team handling them.
PS- If the original warranty is over, please inform the extended warranty registration is not applicable as the customer must register before the original warranty expires.