1. Long press the Power Button for 3 seconds to turn the device ON or OFF.
2. Short press the Power Button while playing to Pause.
3. Short press the Power Button to answer the Incoming Calls.
4. Short press the Power Button to hang up a call.
5. Double click the Power Button to reject a call.
6. Fast press 3 times in Bluetooth to open the voice assistant function.
7. Press the Bluetooth key to switch between Bluetooth
headset mode and MP3 playback.
8. Short press the Volume key to select the previous/next.
EARPHONES - Please peel off the insulated tape of the earphones before using. If earphones lose pairing with each other, turn on both left and right earphones, then turn off the Bluetooth on the mobile, and Double press the RIGHT earphone to get them paired manually.
1.Power on - Rotate the speaker cover and the earphones power on automatically. Or press the touch area by hand for 3 seconds to turn it on. (The charging case will run out of power if it’s on standby for a long time but the earphones would still work, you just need to press the earphones 3 seconds to turn it on.)
2. Power off - Earphone will power off automatically when it is putted into the charging case with lid closed. Or manually press the touch area for 5 seconds to turn it off. (If earphone isn’t connected, it will automatically power off after 3 minutes).
3.Bluetooth Connection -The earphones will automatically enter the pairing mode after power on. Find the Bluetooth device on the mobile to get connected. The indication light will disappear after connected. Taking out either of two earphones to connect if you just want.to use one of them.
4.Charging indication - When charging case is put under charging, a red light flashes. When the charging case fully charged, red light stays on. When charging earphones, blue light of charging case stays on. When earphones are under charging, red light of the earphones will stay on and then go out after fully charged.
5.Phone call mode - When a call comes in, single press either left or right earphone to answer the call. During the call, single press either one to hang up. Long press 2 seconds to reject a call.
6.How to use the earphone - *Single press left or right earphone : Play/Pause, Answer/Hang up.
*Double press: Left earphone to go back last song, and right earphone for the next song.
*Triple press: Left earphone to reduce volume, right earphone to increase volume.
*Long press left or right earphone for 2 seconds: activate or voice assistance function.
SPEAKER
1. Power on/Power off - Long press the power button 3 seconds to turn it on, the blue light flashing.Long press the power button 5 seconds to turn it off, red light flash 3 times and disappear. (The speaker will power off automatically after 3 minutes if there is no connection.)
2. Bluetooth Connection -The speaker will automatically enter the pairing mode after power on. Find the Bluetooth device on the mobile to get connected. The blue light will be flashing when the speaker is waiting to be paired and blue light will disappear after connected successfully. Speaker will automatically pair with the mobile which it has connected before.
3. Phone Call Mode Answer the call: Single press the power button of speaker to answer the call after the mobile and speaker connected successfully. Hang up the call: Single press the power button. Reject the call: Long press the power button 1 second. Call back: Short press the power button twice. (Please aim at the microphone closely for a clearer call)
4. Charging indication - When the speaker is under charging, a red light flashes. When it is full charged, the red light stays on. The speaker can be charged by USB charging cable whatever it is power on or power off.
5. Reset function - If you find the buttons of the speaker are out of work, please press the reset hole by a small needle-like object and then it will work after you reboot the speaker.
6. How to use speaker - *Short press button “+”: Skip forward (next song)
*Short press button “-”: Skip back (last song)
*Long press button “+”: Volume up
*Short press button “-”: Volume down
If the issue is resolved by the troubleshooting steps- Raise a Ticket and resolve it on call.
If the issue is resolved by the troubleshooting steps- Raise a complaint and assist the customer to share product details.
A. Probing :-
May I know when and from where you purchased the product?
May I know the exact issue you are facing ?
B. Handling :-